Empowering People, Building a Culture of Inclusion

At Makom, we are dedicated to supporting and empowering individuals with intellectual and developmental disabilities (IDD) to achieve the quality of life they aspire to live. If you are a passionate professional eager to make a meaningful difference in the IDD community, we want to meet you!

For over 40 years, we have been leaders in delivering compassionate and innovative services to individuals and families in the IDD community across Maryland and Virginia. Our team of over 450 professionals is united by a shared commitment to fostering a workplace culture that celebrates diversity, equity, inclusion, and belonging. At Makom, you’ll have the chance to be part of a transformative mission while working in a community that values your individuality, expertise, and aspirations.

The Role:

We are seeking a detail-oriented and highly organized Property Operations Coordinator to join our team. This individual will play a critical role supporting Makom’s residential and commercial real estate operations by coordinating work orders, vendor management, and property maintenance activities. You will help ensure that Makom’s internal customers receive responsive, high-quality service while maintaining operational excellence.

Responsibilities:

Customer Service & Communication:

• Serve as the primary point of contact for incoming maintenance requests via phone and online communications.
• Discuss concerns with internal customers, troubleshooting issues when possible, and determine appropriate service responses.
• Develop and nurture professional relationships with internal customers and vendors to ensure excellent customer service.
  
  
  

Work Order Management:

• Review, assign, and monitor the status of all work orders to vendors and service teams.
• Ensure work orders are closed out promptly upon completion.
• Assist maintenance teams and vendors with unit access and resident coordination.
  
  
  

Vendor Management:

• Maintain up-to-date vendor contact lists.
• Ensure all vendor contracts are current, properly executed, and on file.
  
  
  

Operational Support:

• Manage day-to-day clerical and operational tasks to support property functions.
• Pay close attention to detail, prioritize tasks effectively, and maintain accurate records.
• Respond to emergency property situations as needed.
• Perform other duties assigned to support property operations.
  
  
  

Qualifications:

• High school diploma or equivalent (required).
• 2+ years of experience in customer relations, customer service, property management, or real estate.
• Strong problem-solving, critical thinking, and multitasking skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills with an ability to manage competing priorities.
• Knowledge of mechanical systems of a home preferred.
• Ability to work cohesively with service teams and vendors.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Basic mathematical skills required.
  
  
  

Physical Demands:

• Regularly required to talk, hear, stand, walk, use hands to manage or feel, and reach with hands and arms.
• Must be able to lift up to 15 pounds.
  
  
  

Work Environment:

• This position operates in a professional office environment.
• Routine use of standard office equipment including computers, phones, photocopiers, filing cabinets, and fax machines.
  
  
  

All positions are contingent on the following requirements:

• Valid driver’s license and insurance
• Background check
• Reference check
• Flu vaccine
• COVID-19 vaccine
• Fingerprinting (when required)
  
  
  

Our Culture:

At Makom, we champion a culture rooted in Integrity, Inclusion, Excellence, and Self-Determination. We celebrate the unique contributions of every team member and strive to build a community where everyone feels valued and empowered to excel. Makom is a place of belonging, a place of support, and a place of connection — where every individual can continue to grow. We continuously push the boundaries of what it means for individuals to live meaningful, self-determined lives, and we commit to learning from challenges and growing together, always moving forward.

What We Offer:

• Competitive Pay: $50,000 - $55,000 annually, based on experience and qualifications.
• Benefits: Comprehensive benefits package for full-time eligible employees, including health insurance, paid time off, and holiday pay.
• Growth Opportunities: Paid training, professional development, and clear career advancement pathways.
• Supportive Work Environment: Join a passionate, mission-driven team united by a shared commitment to our community.
  
  
  

At Makom, you will be part of something bigger — a transformative mission, a collaborative team, and a workplace where you matter.

Join Us:

If you are ready to bring your passion, skills, and dedication to an organization committed to making a difference, we invite you to apply and become part of the Makom family.

Let’s build a brighter future—one life at a time.

Commitment to EEO:

We offer excellent benefits to eligible employees, competitive wages, and a culture that celebrates diversity, equity, inclusion, and belonging. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, or genetic information.