**Must be a US Citizen or Valid Green Card Holder**

**No Third-Party or C2C Firms**

1 day in the office will be required for this contract role. Must live within a drivable distance of Minneapolis, MN.

The resource would primarily be responsible for residential saver switch and AC Rewards, which is a smart thermostat program. That's our biggest volume of work orders; last year, we did about 40,000 saver switch orders.

The team is also responsible for commercial saver switch orders; this resource might do both, however, the responsibility would be supporting saver switch residential, commercial and AC rewards work orders.

The resource is also responsible for ensuring that the customers are eligible for the program that they are signing up for (energy efficiency program or demand response program.)

Resource will need to ensure that they have the right equipment to participate and then make sure whether the dollars that we're sending or the incentives that were paying are accurate.

This resource will be working from a shared queue within Salesforce so that the work is spread across the team, working from old to newest. There are several dashboards within Salesforce to track progress. Resources will be expected to work collaboratively with their team in daily chats to ensure work is efficiently and effectively completed.

Requirements:

• Targeting 1-3 years of experience with the following: Previous experience working in a very high-volume shared queue environment.
• Must possess strong attention to detail and analytical skills in addition to strong communication skills.
• Previous data entry experience.
• Strong organizational skills. Looking for candidates that have some experience working within a collaborative/cross functional team within a large corporate/professional environment.
• Would like to see utility experience, whether it’s rebate processing.