Mandatory skill: PMP Certification/Prince2 certification & Project Management experience in complex projects.
Location: Bangalore
Mode : Hybrid
Job Description:
Experience: 12 - 15 yrs (PM)
Role Overview:
Manage the implementation and optimization of any Central Reservation System (CRS) or Property Management System (PMS) for hospitality clients
Ensure successful delivery of projects, meeting client needs and industry standards
Key Responsibilities:
Lead CRS / PMS implementations, upgrades, integrations & modernization projects
Develop and execute project plans, timelines, and resource allocations
Conduct requirement gathering sessions with clients
Provide functional expertise on hosptiality domain modules and best practices
Manage client relationships and expectations throughout project lifecycle
Coordinate with technical teams for development, integrations and customizations
Conduct user training and create documentation
Troubleshoot issues and provide post-implementation support
Stay updated on domain updates and new features
Required Skills and Qualifications:
Extensive experience with CRS / PMS (5+ years preferred)
Strong understanding of hospitality industry operations and processes
Proven track record in project management and delivery
Should have extremely good articulation and communication skills
Problem-solving and analytical thinking abilities
Experience in change management and user adoption strategies
Knowledge of hospitality industry standards and regulations
Strong experience in Agile principles & methodolgies and tracking using JIRA
Strong technical expertize in Java technologies, API & microservices architecture
Should have experience in managing complex, high risk, escalated projects
Should have worked directly with clients from India
Desired Qualifications:
Experience with other hospitality applications (CRS or PMS)
Understanding of IT infrastructure and database concepts
Familiarity with ITIL framework
PMP or other project management certifications
Key Performance Indicators:
Successful project deliveries (on time, with quality and within budget)
Client satisfaction ratings
Reduction in post-implementation issues
Team productivity and efficiency improvements
Responsibilities in the Project Lifecycle:
Pre-implementation: Requirement analysis, system design, project planning
Implementation: Development, System configuration, data migration, integration testing
Go-live: User training, cutover management, go-live support
Post-implementation: System optimization, ongoing support, continuous improvement
Collaboration:
Work closely with client stakeholders's IT and operations teams
Coordinate with internal technical teams, QA, and support staff