About The company:

NoBroker is India’s FIRST and ONLY PropTech Unicorn with a disruptive tech-based, capital-efficient business model. We use technology in the real-estate space to help customers buy/sell/rent a property seamlessly by eliminating third-party(Brokers) involvement and brokerage. We assist our stakeholders in reducing 90% of transaction cost by connecting property owners and tenants, buyers and sellers directly with the help of AI-driven technology. Our mission is to make real estate transactions streamlined, convenient and brokerage-free for everyone across India. With a cumulative 1.5 crore customers, it has grown 10X in the last two years. With five rounds of funding of $361. mn, it is well funded by key US, Indian, Japanese and Korean investors like Tiger Global, General Atlantic, SAIF Partners, Moore Strategic Ventures; KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 5,000+ people. We are looking for an experienced professional to lead our Home Maintenance Servicing team.

Key Responsibilities -

* Lead an internal calling team and manage external vendors, ensuring efficient coordination, timely completion, and quality maintenance services.

* Manage vendor margins, ensure timely job execution, and maintain high standards through regular audits and inspections.

* Develop and streamline processes and allocate tasks effectively between the internal team and vendors for smooth operations.

* Use analytical skills to track KPIs, monitor team’s performance, customer NPS and identify improvement areas for better customer experience.

* Address escalated customer concerns and provide training to the internal team for improved service delivery.

* Liaise with the finance team to ensure timely invoice processing and clearance.

Qualifications:

* Proven experience of 4+ years in team and vendor management.

* Strong analytical, organizational, and communication skills.

* Proficiency in Microsoft Excel or Google Sheets.