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Project Manager – Telecom Services
Location: Bogotá, Colombia
Position: Full-Time
Compensation: Between$1,500 – $2,500 USD monthly
Job Overview:
We are seeking a proactive and results-driven Project Manager to join our team.
This role will oversee end-to-end VoIP and ISP project execution, ensuring on-time delivery, adherence to quality standards, and high client satisfaction.
The Project Manager will lead cross-functional teams, manage timelines, and serve as the primary point of contact for internal and external stakeholders.
Ideal candidates will have expertise in telecom, strong leadership abilities, and a passion for structured, high-impact project delivery.
If you are extremely organized, pay attention to the smallest details, very structured in your day-to-day, and goal-driven—this is the place for you!
Key Responsibilities:
Project Leadership:
- Manage the full lifecycle of VoIP, ISP, and network deployments across multiple clients and locations
- Develop detailed project plans, track milestones, and adjust schedules as needed to meet deadlines
- Lead cross-functional teams, including field technicians, provisioning, engineering, and support teams
Client & Vendor Engagement:
- Act as the primary point of contact for clients throughout the project lifecycle
- Handle escalations, resolve technical delivery issues, and ensure client satisfaction
- Collaborate with ISPs, hardware vendors, and third-party tech partners to ensure smooth project execution
Service Delivery Oversight:
- Ensure service delivery aligns with SLAs, quality standards, and operational goals
- Standardize and continuously improve delivery processes, documentation, and workflows
- Drive onboarding of new services and ensure a smooth transition from installation to support
Reporting & Communication:
- Provide regular updates to leadership and stakeholders regarding project status, risks, and key performance indicators (KPIs)
- Maintain accurate project documentation within project management (PM) and CRM systems
Table Stakes:
- 3–5 years of experience in telecom project management and/or service delivery
- Proven ability to manage technical rollouts at scale—multi-site VoIP, ISP, or network installations
- Strong organizational, leadership, and client-facing communication skills
- Experience coordinating with ISPs, VoIP providers, and field service technicians
- Familiarity with networking concepts (e.g., firewalls, routers, switches)
Opportunity Landscape:
- Exceptional growth opportunity to make a significant impact while supporting multiple companies
- Chance to build a strong professional reputation working with high-performing leadership teams
- Performance-based bonus and profit-sharing opportunities
- Competitive salary, benefits, and a dynamic, fast-paced company culture
Compensation & Benefits:
- Base Salary: Between$1,500 – $2,500 USD monthly
- Paid Time Off (PTO):
- Staff earn 1 PTO day per quarter and 2 PTO days in the final quarter, totaling 5 PTO days per year
Observed Public Holidays:
- New Year's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Recognition Programs:
- Excellence Fund: $6,000 USD award vested after completing 2 years of service
- Eligible to continue earning $6,000 annually by maintaining outstanding performance
- Fund withdrawals available after 5 years of continuous employment
Additional Benefits:
- Holiday cash back gifts
- Recognition awards
- Health insurance for LATAM-based employees
Other Requirements:
Clear Communication in English:
- Must demonstrate fluency in both written and verbal English
- Able to participate in meetings, write emails, and collaborate effectively with U.S.-based teams
Previous Experience Working with U.S. Companies:
- Familiarity with U.S. work culture, time zones, communication expectations, and accountability standards is required
This is an on-site position based in Bogotá, Colombia.
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