Position Overview

This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.

Role & Responsibilities

Project Delivery

• Manage project planning, strategy, objectives, policies, and funding.
• Conduct detailed domain analysis to derive insights for effective work stream planning.
• Anticipate operational issues and develop creative strategies to address them.
• Communicate effectively with internal and external stakeholders in a team environment.
• Build partnerships with stakeholders and manage their expectations.
  
  
  

Service Operations

• Ensure efficient delivery and optimization of operational processes while maintaining quality.
• Implement new processes as a subject matter expert in technology/business domains.
• Lead recovery efforts for service health issues affecting performance.
• Drive the Service Operations Team with strong leadership and management skills.
• Develop proposals for funding initiatives and ensure compliance with policies.
  
  
  

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• Successful track record in Project Management, User and Vendor Management and leading large-scale projects.
• Successful track record in Service Operations Management.
• Good oral and written communication skills as well as good presentation skills with ability to conduct presentations comfortably to large group and senior management.
• Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team.
• Experience in healthcare industry is an added advantage.
  
  
  

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