Job Summary

We are seeking a results-oriented and highly organized Project Manager with experience in transportation logistics to lead complex, cross-functional projects that improve service delivery, operational efficiency, and customer satisfaction. This individual will manage the entire project lifecycle—from planning and stakeholder engagement to execution and post-implementation review—ensuring alignment with strategic business objectives. The ideal candidate is both technically proficient and business-savvy, with the ability to work across internal departments and directly with external customers.

Key Responsibilities

• Develop detailed project plans including scope, schedule, resources, risk assessments, and communication strategies.
• Lead the execution of initiatives including system integrations, transportation optimization, new customer implementations, and business process improvements.
• Coordinate across internal departments (IT, Operations, Product Management, Commercial, Finance, QA) to drive deliverables and resolve issues.
• Act as the primary point of contact for external stakeholders including customers, technology vendors, and logistics partners.
• Facilitate customer onboarding, configuration planning, testing support, and transition to steady-state operations.
• Apply Waterfall, Agile, or hybrid methodologies as appropriate to project type and scope.
• Conduct regular project status meetings, milestone reviews, and executive-level briefings on progress and risks.
• Ensure adherence to project governance standards, documentation requirements, and change control processes.
• Manage budgets, timelines, KPIs, and quality outcomes using tools such as Smartsheet, MS Project, JIRA, or similar platforms.
• Foster a culture of continuous improvement by capturing lessons learned and driving process enhancements post-implementation.
  
  

Required Qualifications

• Bachelor’s degree in business, Supply Chain, IT, or 3–6 years of project management experience, ideally within transportation or logistics operations.
• Experience managing technology implementations, operational initiatives, new business implementations or enterprise process improvements.
• Proficient in Microsoft Office Suite, Smartsheet, project management platforms (JIRA, MS Project), and reporting tools (Power BI, Tableau).
• Strong understanding of logistics workflows, transportation modes (LTL, FTL, intermodal), and warehouse operations.
• Exceptional communication skills—able to tailor messaging for executives, business users, and technical audiences alike.
• Proven experience managing cross-functional teams, resolving conflicts, and driving accountability across matrixed environments.
• Ability to travel up to 25% for customer visits, go-live support, and stakeholder workshops.
  
  

Preferred Qualifications

• Project Management Professional (PMP) or CAPM certification.
• Experience in transportation sectors such as freight forwarding, warehousing, LTL/FTL, or last-mile delivery.
  
  

Core Competencies

• Stakeholder Management – builds strong relationships and manages expectations at all organizational levels.
• Analytical Thinking – leverages data to inform decisions, identify risks, and develop effective solutions.
• Customer Focus – prioritizes the needs and experience of internal and external customers in all project decisions.
• Adaptability – thrives in a fast-paced, changing environment and adjusts plans as needed to ensure success.
• Collaboration – drives team alignment and fosters open communication to ensure successful delivery.
• Accountability – demonstrates ownership, follows through on commitments, and delivers measurable outcomes.
  
  

Success Metrics

• On-time, on-budget project delivery with measurable operational impact.
• High stakeholder satisfaction and cross-functional collaboration.
• Consistent reporting and alignment with enterprise governance practices
  
  

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