Position Title: Project Manager II (P2) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US. We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. Role The Project Manager II will support the Vertical Envelope Program, with a core focus on managing and advancing the Fix Order process. This role is responsible for ensuring accurate data, timely execution, and alignment with internal and external stakeholders, including Crown teams, customers, and general contractors. The PM will serve as a key driver in ensuring construction milestones, order lifecycles, and corrective actions are completed effectively, within defined SLAs and process expectations. Responsibilities * Manage and drive execution of Vertical Envelope Fix Orders from creation through close * Ensure data integrity across systems and alignment with key construction milestones * Coordinate with internal teams, customers, and general contractors to resolve blockers and keep orders progressing * Monitor SLA compliance and escalate risks to maintain program performance * Collaborate with field resources to verify corrective actions and photo documentation * Participate in recurring cadence and reporting to drive process improvements * Support documentation and governance requirements related to Fix Orders and corrective activity. * Ensure Crown Castle and customer systems are maintained with accurate and reportable data * Report project status against commitments and keep customers and stakeholders informed * Resolve conflicts and drive issue resolution with customers and all stakeholders * Own financial accountability across all individuals and collection of assigned projects * Manage scope creep and other work order changes according to contractual practices * Escalate issues through internal lines of business and with customer management hierarchy Competencies: Project Managers II must be fluent and skilled in the following areas: * Customer Focused- Building strong customer relationships and delivering customer-centric solutions. * Plans & Aligns- Planning and prioritizing work to meet commitments aligned with organizational goals. * Communicates Effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Ensures Accountability- Holding self and others accountable to meet commitments. * Drives Results- Consistently achieving results, even under tough circumstances. Education/Certifications * Bachelor's Degree or equivalent work experience * Certified Associate in Project Management (CAPM) Preferred Experience/Minimum Requirements * Minimum of three (3)+ years of project management experience * Experience managing project budgets or related financial experience * Customer facing project management experience a plus * Crown Castle Systems & Tools experience preferred but not required Organizational Relationship Reports to: Program Manager Title(s) of direct reports (if applicable): N/A Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. The pay range offered for this position is $70,000-$96,300 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year. If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.