We are seeking an experienced Project Manager to support the digital transformation of its HR service delivery model. This role will involve leading the implementation of a case management and ticketing solution, moving away from the traditional email-based service delivery approach.
Key Responsibilities:
- Develop detailed project plans and manage project scope, timeline, and budget.
- Support the business teams in transitioning to a case management-based service delivery model.
- Collaborate with business SMEs to gather, document, and validate requirements.
- Secure business sign-off on project scope and requirements.
- Lead project monitoring, control, and stakeholder management.
- Track project expenditures and report variances to the project sponsor.
- Coordinate technical and functional testing and user training activities.
- Establish project success metrics and sustainment plans.
Mandatory Skills and Qualifications:
- Expertise in HR digital transformation initiatives, with a focus on service delivery solutions (e.g., ServiceNow).
- Proven experience in implementing SaaS service delivery solutions.
- Senior experience managing HR service delivery teams and providing business analysis support.
- PMP/Prince2 certification (or equivalent) preferred.
- Experience in managing complex projects with data integrations.
- Knowledge of multi-collective agreements and labour relations is an asset.
- Experience with Workforce Management, Payroll, and Benefits operations is highly desirable.
- Healthcare industry experience is preferred but not required.
About Techiosoft
Techiosoft is a global leader in next-generation technology, consulting, and business process services. We help clients navigate their digital transformation journeys, delivering innovative IT solutions tailored to healthcare, government, and enterprise sectors.
With a client-first approach, a strong culture of innovation, and a team of highly skilled professionals, we are committed to delivering excellence and impact in IT infrastructure projects worldwide.
🚀 Join us and be a part of cutting-edge IT solutions that shape the future of healthcare technology!