Please go through the job description below and let me know if you or anyone who is looking for a good opportunity. You can reach me on 567-386-3012.

Project Manager (Contact Center)

Duration: 12+ months Contract

Location: Dallas, TX (Onsite)

Responsibilities:

Project management delivery – lead the end-to-end delivery of multiple, concurrent contact center technology projects and enhancements

Define scope, goals, deliverables, timelines, dependencies, resources, and budget

Develop and maintain detailed project plans, ensuring alignment with business and technology

Manage project budgets, forecasts, and actuals across initiatives

Monitor and manage resource allocation across projects

Identify capacity gaps

Provide updates on project status, milestones, risks, and issues to stakeholders and executive leadership

Identify potential risks and issues; implement mitigation strategies and contingency plans

Review and manage vendor deliverables