CPS (Complete Paperless Solutions) seeks a versatile and highly organized Project Manager / Business Analyst to lead and coordinate Laserfiche implementation projects for municipal and special district clients. This hybrid role blends classic project management responsibilities with business analysis and client-facing process discovery, ensuring that technical teams can focus on solution delivery. At the same time, the PM/BA maintains communication, clarity, and momentum across the project lifecycle.

This is a hands-on, client-facing role within a highly collaborative, employee-owned team. The ideal candidate has experience managing Laserfiche projects in the public sector, understands content management and automation, and is comfortable translating business needs into technical action plans.

• Own end-to-end management of Laserfiche implementation projects—from kickoff to post-go-live support.
• Develop and manage project plans, schedules, milestones, deliverables, and resources.
• Coordinate internal CPS technical staff, client stakeholders, and any third-party contributors.
• Lead status meetings and client check-ins, proactively tracking risks, dependencies, and changes.
• Ensure all documentation, task assignments, and timelines are kept up to date and visible to the team.
• Drive project closure, lessons learned, and hand-off to support when appropriate.

• Conduct discovery sessions to understand client needs and current processes.
• Translate business and operational requirements into Laserfiche configuration plans (eForms, Workflow, Records Management, etc.).
• Prepare business process maps, data flow diagrams, user stories, and functional specs for CPS developers and solution engineers.
• Assist in solution validation, QA coordination, and user acceptance testing.
• Provide input on training content, documentation, and change management efforts.

• Bachelor’s degree in Business, Information Systems, Public Administration, or related field.
• 3+ years of experience managing enterprise software implementations (ECM, ERP, or workflow-based systems).
• 2+ years of experience working with Laserfiche (Forms, Workflow, Repository, or Cloud).
• Proven ability to manage multiple client projects in a consulting or vendor environment.
• Excellent communication, time management, and documentation skills.
• Strong understanding of project methodologies (Agile, Waterfall, hybrid).
• Familiarity with public sector environments, government agencies, or compliance-driven workflows.

• Laserfiche Certified Professional Program (CPP) certifications.
• PMP, CAPM, or Agile project management certification.
• Experience working with business process mapping tools (e.g., Visio, Lucidchart).
• Understanding of scripting or integrations (JavaScript, SQL, APIs).
• Previous experience implementing Laserfiche for municipalities or special districts.

• Work with an award-winning, employee-owned Laserfiche partner focused on mission-driven innovation.
• Lead projects that directly impact how public agencies serve their communities.
• Enjoy a supportive, collaborative team culture that values your input and expertise.
• Flexible remote work environment with clients primarily based in California.
• Competitive salary, performance bonuses, and professional development opportunities.