Position Overview

The Project Manager is responsible for planning, coordinating, and overseeing client projects from initiation to closure, ensuring on-time delivery and alignment with client objectives. The role involves managing resources, mitigating risks, and facilitating communication between clients and internal teams to achieve successful project outcomes.

Key Responsibilities

• Project Planning and Initiation:
• Define project scope, objectives, deliverables, and timelines in collaboration with clients and internal stakeholders.
• Develop detailed project plans, including milestones, tasks, resource allocation, and risk management strategies.
• Conduct project kickoff meetings to align stakeholders on goals and expectations.
• Resource and Task Management:
• Coordinate with internal teams, including Product Development, Customer Success, and Support, to ensure adequate resource allocation.
• Monitor resource utilization and adjust assignments to optimize efficiency and meet deadlines.
• Track task progress to ensure timely completion and address potential delays.
• Risk Management and Issue Resolution:
• Identify potential project risks and develop mitigation plans to address them proactively.
• Resolve project issues promptly, escalating critical concerns to senior management as needed.
• Maintain a risk log to document risks, resolutions, and outcomes.
• Client Communication and Stakeholder Engagement:
• Serve as the primary point of contact for clients during the project lifecycle, providing regular updates and progress reports.
• Facilitate milestone reviews with clients to ensure alignment and address concerns.
• Manage scope changes by obtaining client approval and updating project plans accordingly.
• Performance Tracking and Reporting:
• Monitor project performance against KPIs, such as on-time delivery and client satisfaction.
• Generate detailed project status reports for internal and client review.
• Conduct post-project evaluations to analyze outcomes and identify areas for improvement.
• Project Closure and Handover:
• Ensure all deliverables are completed, tested, and approved by the client.
• Prepare a project closure report summarizing outcomes, lessons learned, and client feedback.
• Facilitate a smooth handover to Customer Success and Support for ongoing client management.
  
  

Qualifications

• Bachelor’s degree in Business, Project Management, or a related field.
• 3+ years of experience in project management, preferably in technology or SaaS environments.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills to manage client relationships effectively.
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• PMP, PRINCE2, or a similar certification is a plus.