Job Description

Project Management Coordinator

SHL offer support across the entire employee life cycle, engaging HR and leaders from Finance, IT, Sales and other organizational teams. As a result, we help executives improve business performance by realizing the value and potential of people.

As part of integrated solutions SHL helps organizations assess, select and develop the right people for the right roles using proven, science-based assessments, technologies, consulting services and benchmark data.

The Managed Services Project Management Coordinator will have a variable remit for each customer or project as delegated by the Project Consultant or Management. This may involve owning all aspects of the service on behalf of the SHL customers, liaising with both customers and their candidates as required. The role will require the interaction with various internal SHL functions to deliver and support project requirements that meet customer expectations.

As a Project Management Coordinator, You Will

• Develop and maintain Client project plans, managing the progress of key project deliverables and critical dependencies across multiple projects / project types.
• Risk and Issue tracking, mitigation, prioritization and overall management over the life cycle of the project
• Monitoring and coordinating updates with internal teams to accurately confirm project status, delivery of milestones, delivery timelines and resource requirements.
• Tracking project scope; ensuring adherence to budget and schedule and identify/ address/escalate issues, disputes, or objections that may impede success.
• Facilitating project meetings and communicate on-going project status to clients, stakeholders and collaborators.
• Attend and participate in departmental and inter-departmental meetings
• Support up skilling of other members of the Managed Services teams
• Contribute to improving the Managed Services project delivery and quality assurance
• Establish effective internal relationships with: MS Project management, Support and quality assurance team, GCSC teams, Local Professional services and Central Professional services teams - to ensure the efficient and effective delivery of our Projects to clients
• The MS Project Management Coordinator will be expected to build a strong knowledge of the Managed Services offerings and solutions to present world class solutions to external clients
  
  

Essential Functions

• Drive and coordinate multiple, simultaneous delivery projects
• Create and maintain project plans, track and manage progress of key project deliverables across multiple projects
• Identify and address/escalate any issues that arise during project planning or implementation
• Coordinate with internal groups to confirm timelines, resource allocation, critical dependencies and status
• Facilitate project meetings and communicate on-going project status to stakeholders and collaborators
• Attend and participate in departmental and interdepartmental meetings, and perform additional tasks as necessary
  
  

Knowledge/Skills/Professional Requirements

Key Competencies:

Essential

• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Planning and Organising
• Working with People
• Presenting and Communicating Information
• Writing and Reporting
• Applying expertise and technology
• Coping with pressures and setbacks
  
  

Skills

• Strong presentation skills on the telephone and online; ability to engage audiences and respond effectively to questions
• Basic Excel, PPT, Word and Python.
• Intellectual curiosity and dedication to mastering complex terrain; fast learner
• Superior communication, organisational skills and customer service experience.
• Ability to diagnose prospect/member needs and identify relevant resources
• Ability to work both independently and with a team
• Strong organization and prioritization skills – detail-oriented
• Drive to go above and beyond for internal and external clients, not to just answer questions as posed, but to pre-empt and provide solutions for subsequent challenges customers may face
• Ability to synthesize and distil large amounts of information
• Ability to work under tight deadlines and produce high quality material
• Positive, upbeat attitude and desire to contribute meaningfully to the team
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Effective time management skills and ability to meet deadlines; demonstrated poise and grace under pressure; demonstrated initiative and resourcefulness; ability to build relationships and work well across functions
• Working different shift patterns, and on Bank Holidays to support business. Providing weekend support when required.
• Strong typing and computer/phone navigation skills required
  
  

Experience

• Solid experience with a customer contact / customer delivery environment. (+2 years)
• Superior customer/member service ethic
• Superior interpersonal skills; excellent written & oral communication skills
• Working experience of VBA/Python/Power BI/SQL based Tools. Capability of reading and understanding of scripts is preferred.
• Strong experience of working and managing to KPI targets/SLAs; working to milestones and deadlines, reporting progress & dealing with change requests.
• Experience of working with a global and international organisation
• Working with Shift patterns
• International travel experience however not essential
• Prefer but not essential demonstrable experience in working in a Project Delivery Framework.
  
  

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
  
  

What SHL Can Offer You

• Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.
  
  

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.