About Us

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview

The Project Team Coordinator supports client implementations, from initial engagement to final launch, and provides ongoing support to live studies through to final close out and archiving.

Responsibilities

• Support Project Managers (PMs) on study related duties including but not limited to:
• Data Change Requests, Support Requests, and Production Incidents on assigned studies.
• Organizing and scheduling check-ins.
• Logging support tickets for studies.
• Go-live setup tasks such as adding sites and users.
• Overseeing activities related to posting studies to various environments.
• Ensuring deliverables are in place and driving/overseeing the posting of a study to various environments
• Client acceptance testing and unit testing.
• Study documentation updates and creation.
• Change order generation and routing for contractual study changes
• Collating and trending metrics for PMs from study and system data, support tickets, CAPAs and incident tickets.
• Supporting study monitoring through automated checks, resolution of notifications, and escalation of noted study issues.
• Support internal teams to help them manage maintenance issues as needed
• Provide regular reports, study metrics, and other updates to the PMs on assigned tasks.
• Produce company-level, account-level, and study-level metrics.
  
  

Education

• Bachelor’s degree or equivalent and/or appropriate work experience
  
  

Experience

• Experience coordinating and scheduling for high-volume operations
• Ability to understand and communicate task or project tracking methodologies
• Organized with methodical approach to scheduling
• Microsoft Office suite, with advance skills in Excel (PivotTables, VLOOKUP, Filtering, etc.)
  
  

Skills

• Attention to detail and quality orientation
• Strong customer service orientation
• Organized, logical approach to prioritizing and executing assignments
• Ability to maintain positive rapport with diverse array of colleagues and clients
• Able to work on multiple assignments with standard levels of supervision
• Ability to learn and apply new skills quickly
• Adaptability/flexibility in a changeable, fast-paced environment