Title: Project and Technical Support Engineer

Location: Amsterdam

About Hanshow:

Hanshow is a global leader in digital retail solutions, providing innovative electronic shelf labels (ESL) and digital store solutions to retailers worldwide. Our mission is to drive digital transformation in the retail industry with cutting-edge technology and seamless integration.

Job Summary:

As Project and technical support engineer you will be the next driving force behind Hanshow. You are self-motivated and have a “can-do” attitude. You will work closely with other senior leaders across a variety of departments.

Key Responsibilities:

• In-depth understanding of the actual business scenario needs of key customers, providing analysis of feasible solutions, and realizing the delivery and maintenance of customized services and functionalities.
• Role as the key responsible person to ensure the delivery of key results and the achievement of established milestones according to the requirements of the business and project delivery plans.
• Providing technical support for products and services after they have been sold. Maintaining strong relationships with customers, understanding their needs, and providing solutions for any technical issues they might have.
• Responsible for assisting clients with their daily operational needs, actively participating in regular client meetings, and generating comprehensive reports as per requirements.
• Offering training to customers or in-house staff about the correct use of the product and maintenance techniques.
• Preparing detailed service reports, maintaining the database of customer service records, and sometimes creating manuals or guides for product usage and troubleshooting.
• Working closely with other departments like sales, production, and R&D to address customer feedback and improve the product and solution.

Requirements:

• Bachelor’s degree or above in IT, telecommunications, or related technical field.
• Must have at least 1-3 years of experience in project and technical support.
• Excellent command of both English and Mandarin is required; Dutch proficiency is a plus.
• Ability to troubleshoot and resolve issues, with the capacity to respond rapidly and effectively address urgent problems.
• Ability to work efficiently on several projects in parallel.
• Strong team collaboration and communication skills, with an ability to handle pressure effectively and prioritize tasks appropriately.
• Demonstrates a strong sense of responsibility and ownership in resolving issues for assigned clients.

Nice to Have:

• Network knowledge
• Linux operating
• Mastering a database (Mysql)
• Master a Java-like language
• SaaS and cloud solution background

What we offer:

• Competitive salary and benefits package.
• A dynamic and innovative work environment.
• Opportunities for career growth and professional development.
• Collaboration with a global team in a fast-growing industry.

If you are a passionate Project and Technical Support Engineer looking for an exciting opportunity in a global tech company, apply now and join our team at Hanshow Netherlands B.V.