IG Masonry Support

Project Administrator

9 days ago

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Key Responsibilities

Health and Safety:

Sales Order Management

Regularly check emails and record builders' merchant order information.
Ensure Keylink is updated and log necessary information in NAV.
Verify builders' merchant account status with IG Masonry Support; contact finance if necessary.
Ensure orders are addressed to 'IG Masonry Support Systems'.
Match order values with quotation values on Keylink.
Confirm discounts with the Enquiry Team Manager.
Create a folder with all builders' merchant order information and delivery requirements.
Promptly inform the Enquiry Team Manager of new builders' merchant orders.
Follow the sales order process by entering and amending information accurately.
Prioritise workload based on the soonest 'Target Production Date'.
Contact builders' merchants for call-off orders when needed.
Notify internal managers about urgent orders needing expedited handling.
Investigate and query orders with cost discrepancies; notify the project engineer if needed.
Query orders missing carriage charges and notify the relevant team manager.
Assist the finance team with invoice queries.

Customer Service

Answer technical phone queries within 3 rings, providing excellent customer service.
Uphold a customer-first service culture for both internal and external customers.
Monitor emails and ensure prompt responses.
Create and run reports for technical, financial, and sales departments as required.

Team Support And Training

Key Skills And Competencies

Strong Communication Skills: Ability to handle phone calls and emails professionally and promptly.
Attention to Detail: Accurately record product details and manage order information.
Organisational Skills: Efficiently manage workloads and prioritise tasks.
Customer Service Orientation: Provide exceptional service to both internal and external customers.
Technical Proficiency: Experience with Keylink, NAV, and standard office software.
Problem-Solving Abilities: Investigate and resolve order discrepancies and other issues.
Health and Safety Awareness: Champion and maintain high safety standards.
Team Collaboration: Support and train team members, fostering a collaborative environment.
Time Management: Prioritise tasks effectively to meet deadlines and production targets.
Proactive Approach: Monitor order delivery dates and address potential delays promptly.