Class Definition GENERAL STATEMENT OF DUTIES: To plan, coordinate, direct and evaluate the work of two or more application support teams of programmer/analysts engaged in implementation of automated systems of a broad and widely diffused nature among agencies and departments of state government; to serve as a resource and act in an advisory capacity to user agencies; and to do related work as required. SUPERVISION RECEIVED: Works under the general direction of a Deputy Information Processing Officer with wide latitude for the exercise of initiative and independent judgement in systems development functions; work is subject to review upon completion for results obtained and conformance with agency policies and objectives. SUPERVISION EXERCISED: Plans, coordinates, supervises and reviews the work of teams engaged in systems development and maintenance activities. Illustrative Examples of Work Performed * To plan, coordinate, direct an evaluate the work of two or more application support teams of programmer/analysts engaged in the implementation of automated systems of a broad and widely diffused nature among agencies and departments of state government. * To serve as a resource and act in an advisory capacity to user agencies. * To direct system development and maintenance activities including systems analysis, systems design, and programming for large applications or related groups of smaller applications. * To effectively utilize systems development resources in meeting the information systems goals and plans of the organization. * To coordinate the planning, testing and operation phases of automated systems; to oversee the operation of entrusted automated systems assuring timeliness and accuracy of products. * To recommend and implement modifications of systems through revisions to methods of operations with equipment, computer programs and personnel to meet economy of systems objectives. * To promote the use of the computer and of data networks by identifying new and potential users and application areas; to determine the scope of new applications; to establish schedules and priorities for systems development projects and support services; to assist in coordinating production schedules. * To evaluate applications software. * To develop, disseminate and ensure adherence to systems design and programming standards; to advise and make recommendations to superiors on matters relating to systems development. * To coordinate the development of documentation according to established standards. * To establish and maintain formal and informal training programs for staff development. * To assist user agencies with the preparation of requisitions and Request for Proposals (RFP), for the procurement of data processing and programming services. * To deal directly with contractual providers of data processing and related services. * To review and evaluate the cost benefit of systems processing and recommend optimum methodology. * To do related work as required. Required Qualifications for Appointment KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the principles, practices and techniques required in assessing the feasibility, applicability, necessity, goals and cost of data processing systems; a thorough knowledge of the capabilities, programming techniques and intricacies of automated systems and peripheral equipment; a thorough knowledge of relational database principles, practices and techniques; a thorough knowledge of modern management principles and practices; a working knowledge of the statutes, policies and regulations pertinent to application content; the ability to apply such knowledge, principles, practices and methods effectively; the ability to plan, organize and supervise the work of applications support personnel engaged in the conversion of departmental procedures, problems and data to automatic data processing; the ability to communicate effectively with subordinates, superiors and departmental personnel; and related capacities and abilities. EDUCATION AND EXPERIENCE: Education: Such as may have been gained through graduation from a college of recognized standing with a degree in computer science including or supplemented by successful completion of courses pertinent to the operating system/language specialties; and Experience: Such as may have been gained through considerable employment in a highly responsible position planning, coordinating, supervising and reviewing the work of an applications staff engaged in systems development functions involving one or more pertinent application specialties. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience. Supplemental Information Responsibilities: * Diagnosing and resolving technical issues with the Workday platform, including report configurations, data integrity, and system performance. * Triage, resolve, and manage support tickets, documenting requirements and tracking requests. * Assist with developing and testing reports, ensuring accuracy and functionality. * Assist with managing and reporting on data related to EEO, AAP, and other HR compliance requirements. * Assist with software implementation and upgrades, ensuring a smooth transition and minimal disruption. * Effectively communicate technical information to both technical and non-technical personnel, collaborating with various teams and stakeholders. * Maintain expertise in Workday technologies and best practices, staying up to date on new features and functionality. * Provide technical assistance and support to end users through various channels, including email, phone, and in-person interactions. Qualifications: * 5+ years advanced experience with the Workday application to include advanced reporting proficiency * 5+ years of advanced experience with Workday Studio (minimum of 10 Studio integrations), Workday Report Writer, Calculated fields Workday Extend, CCB, BIRT, EIBs, Core Connectors, Integration System User (ISU), Integration System Security Group (ISSG) * 5+ years of hands-on experience configuring, developing and testing on the Workday platform (Proficient with Integrations, Integration Security, Workday Studio, Cloud Connect, EIBs, BIRT, Calculated Fields, Report Writer, XML, XSLT, SOAP and Rest APIs) * 5+ years Finance data analysis experience, including the ability to understand business requirements, user needs and translate them into operational requirements * 3+ years' experience with Workday Prism Analytics and Workday Extend * Deep Workday Reporting expertise using BIRT, dashboards, embedded analytics, EIBs, Core Connectors, Studio integrations and composite reporting * 3+ years of experience with Workday security in relation to reporting * 3+ years of Workday service update, release and adoption planning and management and regression testing * 3+ years of experience within Agile Scrum methodology * Experience with JSON, SOAP & REST style web services * Solid understanding of Workday's business object model and relationships * Understanding of Workday functional modules so that you can create technology connections (including but not limited to: Finance, HCM, Talent Management, Benefits, Time Tracking, Absence, Payroll) * Strong analytical skills, proven experience understanding and effectively implementing Workday integrations across all Workday modules * Excellent verbal and written communication skills, outstanding organizational skills and attention to detail * Strong attention to detail, problem solving, troubleshooting and analytical skills * Ability to work effectively in a fast-paced environment and handle both planned and unplanned responsibilities * Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution * Ability to work independently and in a team-oriented, collaborative environment * Advanced skills in Workday Studio, API(s), NotePad++, Oxygen XML or XML, and XSLT and interaction with SOAP and ReST based web services, EIB, Core Connectors, reporting, use of RaaS, Integration Security, Calculated Fields and Microsoft Office Suite * Provide the highest level of customer support via internal ticketing system * Demonstrated ability to influence and work effectively and collaboratively with various business partnerships, and to promote effective collaboration between teams * Discipline to work with highly confidential information and ability to critically analyze data input/output for accuracy and effectiveness https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/. Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee. Employer State of Rhode Island Address One Capitol Hill Providence, Rhode Island, 02908 Website http://www.apply.ri.gov