Programme Manager – AI Ops & Observability Rollout

Location: Hybrid (40% in-office minimum) | Cambridge
Type: 6-month Contract
Rate: £670 - £710 per day Inside IR35


A major enterprise is seeking an experienced Programme Manager to lead the organisation-wide rollout of a new AI Ops and Observability Platform. This strategic programme is core to a broader IT transformation—aimed at improving operational resilience, reducing downtime, and enabling proactive incident management. You’ll drive end-to-end delivery, from roadmap ownership to stakeholder alignment, while shaping how observability is embedded into tools, workflows, and culture. This is a high-impact role requiring coordination across engineering, IT, and business teams.


Key Responsibilities:

• Lead planning and execution of the observability platform rollout
• Manage roadmap, risks, and dependencies across functions
• Oversee change management, communications, and adoption strategies
• Engage stakeholders at all levels to ensure alignment and delivery
• Track and report KPIs to demonstrate business value
  

What You Bring:

• Proven experience in large-scale programme delivery or transformation
• Strong communication and stakeholder management skills
• Familiarity with enterprise IT, infrastructure, or DevOps environments
• Ability to lead cross-functional teams in fast-paced settings
• Exposure to observability tools (e.g., Datadog, Grafana, Splunk, etc.)
• Knowledge of Agile or hybrid delivery methodologies
• Background in SRE or ITSM practices
• Change management certification