Job Description
Program Support Specialist
Crisis Receiving for Behavioral Health
Department: CRISIS Programs
Reports to: Program Manager or Designee
Status: Full-time
FLSA: Non-Exempt
EEO-1: Technician
Pay Range: $24.90 - $32.37
Organization Information
WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care. Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.
We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.
Position Summary
The CRBH Program Support Specialist supports the Crisis Receiving for Behavioral Health (CRBH) program by providing triage, transportation, de-escalation, and discharge planning to patients having a behavioral health crisis in Sacramento County.
Required Qualifications
High School Diploma or equivalent required.
6 Months of experience in the Mental Health or Social Services field required.
Ability to work a flexible schedule.
Current CPR and first aid certificate or willingness to be trained required within the first (90) ninety days of employment.
Trained in de-escalation training or willing to be trained required within the first (90) ninety days of employment.
Ability to be credentialed through Sacramento County.
Be willing to transport patients daily as an essential part of the job and duties.
Must have a valid CA driver’s license and an insurable driving record.
Must read and interpret a map and/or use GPS navigation safely while driving while hands-free.
Ability to abide by standards of professional ethics and maintain confidentiality.
Communicate clearly and concisely, both verbally and in writing, and demonstrate a high level of listening skills.
Fluency In Additional Languages Preferred.
Exceptional interpersonal skills.
Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations.
Critical thinking and crisis management skills to support patients with mental health and substance issues.
Demonstrate commitment to providing services for the underserved and sensitivity, working with people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
Adherence to infection control procedures, including but not limited to standard precautions of
temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
Assist and support the Center/Department/Program to meet standards of High Reliability.
Essential Responsibilities
Provide daily transportation for patients in crisis to CRBH and return service to their designated discharge location.
Assist patients experiencing homelessness and co-occurring disorders such as mental health, chronic medical conditions, and substance use disorders at a high acuity care facility requiring 24/7 patient support and monitoring.
Work with the multi-disciplinary team to complete discharge planning for patients.
Document in EHR pickup and discharge location and assessment of safe transport.
Serve as a lead team member for de-escalation, when required.
Assist with the triage process for new intakes.
Maintain attendance and punctuality in accordance with WellSpace Health's attendance policy.
Ensure the patient's belongings are properly labeled according to WSH procedures and stored in provided storage.
Interact with patients and partners courteously and respectfully.
Ensure the van is properly maintained:
▪ Ensure the van is in safe operating condition before each use.
▪ Disinfect after each use.
▪ Notify the supervisor of necessary repairs or safety issues.
▪ Clean interior and exterior of van daily (including windows).
▪ Ensure the van has sufficient fuel for the trip.
Be able to work in a fast-paced environment. Transport 12-20 patients a shift for intakes and discharges to and from CRBH.
Keeping the workload of intake and discharge transports organized.
Must always present a professional appearance per WellSpace Health’s personal appearance policy.
Keep a record of vehicle mileage and condition.
Exercise good judgment and extreme caution when operating a motor vehicle. Provide careful navigation downtown and during commuting hours.
Establish and maintain effective working relationships with partnering agencies.
Transport to all areas in Sacramento County, including but not limited to hospitals, patient's homes, treatment centers, homeless encampments, and dark areas in the evening or night.
Communicate and coordinate with multi-disciplinary team, including but not limited to RN, LVN, SUD Counselor, Clinicians, and Mental Health Resource Specialists for patient coordination and care.
Assist with CRBH daily operations such as laundry, food distribution, cleaning, etc.
Other duties as assigned.
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave
11 paid holidays per year
Paid time off
Paid sick leave
Flexible Spending Program
Company paid malpractice insurance for all providers
Professional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals. WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
Essential Functions.
WellSpace Health is an Equal Opportunity Employer
Company Description
WellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.
WellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.
WellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission. WellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.