DPS - IOD - Program Supervisor Digital Print & Print Bindery - 1582 (00046072) Organization: TEXAS DEPARTMENT OF PUBLIC SAFETY Primary Location: Texas-Austin Work Locations: AUSTIN HQ (MAIN) 5805 N LAMAR BLVD PO BOX 4087 AUSTIN TX 78773 Austin 78752 Job: Management Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.00 State Job Code: 1582 Salary Admin Plan: B Grade: 19 Salary (Pay Basis): 4,914.17 - 4,914.17 (Monthly) Number of Openings: 1 Overtime Status: Exempt Job Posting: Oct 24, 2024, 3:32:20 PM Closing Date: Nov 7, 2024, 11:59:00 PM Description PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en GENERAL DESCRIPTION: Perform complex (journey-level) supervisory, administrative and customer service work as it relates to print production and bindery. Acquires all necessary resources to ensure the timely delivery or orders. Evaluates order details and finishing requirements and monitors progress. Develop schedules, assign work to staff and verify its completion to customer standards. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. The following Military Occupational Specialty codes are generally applicable to this position. https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf Applicants must fully complete the summary of experience to determine if minimum qualifications are met. ESSENTIAL DUTIES / RESPONSIBILITIES: 1. Communicates and interacts with internal customers and print staff to plan, schedule, and monitor the activities related to print production and bindery. 2. Evaluates daily workload and available resources to assign activities to other staff that will achieve a successful outcome for all requests. 3. Meets with staff to communicate customer expectations and answers questions regarding process and timeline. 4. Oversees, advices, evaluates, and trains print and bindery staff. Working in a collaborative manner to achieve continual process improvement. 5. Evaluates the overall quality of product output to verify that it meets the quality standards for the agency. 6. Consults and advises on best practices for print production projects. Acts as a SME, suggesting changes based on desired outcomes and recommending additional resources when needed. 7. Maintains all business records related to print production and bindery. Including inventory and billing records, shipping documents as well as maintenance records. 8. Periodically communicates with outside service providers on technical specifications, material availability and production timeline on Department orders. 9. Attends work regularly and observe approved work hours in accordance with agency leave and attendance policies. 10. Perform other duties as assigned. Qualifications GENERAL QUALIFICATIONS and REQUIREMENTS: Education – Graduation from a standard senior high school or equivalent is required. Experience – Minimum of one (1) year experience performing print production. Two (2) years’ experience in direct customer service, preferably in a custom manufacturing environment. Working knowledge of common print manufacturing processes including electronic file creation, digital printing techniques and common bindery techniques is preferred. Substitution Note: Additional education may substitute for the work experience required up to one (1) year and additional experience of the type described may substitute for the education requirement on a year for year basis. Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence. Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Supervisory/Managerial/Leadership skills – Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management. Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness, and provide clear direction to subordinates; promote teamwork and be able to motivate others to accomplish goals. Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS’ core values: Integrity, Excellence, Accountability, and Teamwork. Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism. Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals. Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner. Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Technology (computers/hardware/software/operating systems) – Adobe Creative Cloud and Acrobat Pro experience preferred. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), and appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information. Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices. Travel and/or Schedule – Availability for after-hour and weekend work is required. PHYSICAL and/or ENVIRONMENTAL DEMANDS: The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment: Office Ambulatory skills, e.g. stand, walk, sit; Hand-eye coordination and arm/hand/finger dexterity; Ability to speak, hear, and exercise visual acuity; Ability to transfer weights of 50 pounds anticipated for this position; Driving requirements: Occasional (10%) State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/ A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change. A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary. Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions. DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED. State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.