Description

Why Work for Us?

Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022 and 2023 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal.

Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire.

At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications.

Join a company dedicated to helping people and organizations be more resilient and thrive.

Position Summary

A Program Specialist is responsible for program management and administration. This position works closely with the Program Owner to keep the program running smoothly to the satisfaction of the client.

Essential Functions

• Plans, directs, and coordinates activities associated with the program
• Support the adoption of program management standards and practices (including methodology, frameworks, processes, tools and templates, and deliverables) to support a major client
• Coordinate the creation of requirement documents and ensure they are completed as expected.
• Assist in creating and maintaining program timelines, assigning tasks to team members, and monitoring progress against the schedule
• Track program resources and identify potential resource gaps
• Maintain a Communications Plan tracking deliverable due dates
• Support governance meetings by preparing and sharing agendas for internal and client meetings, capturing takeaways and follow up items
• Maintain our centralized document repository including folder structure for all program documentation.
• Coordinate the creation of status reports, to share regular updates on program progress to key stakeholders.
• Maintain a RAID log by entering and tracking work and chasing team members for updates; identifying risks and issues and coordinating mitigation/action plans
• Assists in managing or leading initiatives with the program team and client stakeholders
• Coordinating team effort to complete program deliverables e.g. status updates, requirements docs
• Capture required actions and decisions needed/made to help direct the team on tasks and plans.
• Supporting the change request/order process per client vendor team requirements. Maintain a change log and coordinate the review and approval process.
• Maintain our central repository of documents (internal and external)
• Maintain and monitor our comms plan with upcoming deliverable due dates
• Monitors the implementation of all contractual obligations
• Serves as secondary point of contact for the client
  
  

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong facilitation and collaboration skills
• Strong analytical and problem-solving skills
• Ability to be proactive and take initiative
• Ability to manage cross-functional initiatives
• Strong work ethic
• Ability to function well in a fast-paced and at times stressful environment
• Able to interact with senior/executive roles in an organization
• Proficient with Microsoft Office Suite, SharePoint, Microsoft Planner, Teams
  
  

Education & Licensing

• Bachelor’s degree (required)
• PMP certification (preferred)
  
  

Experience

• 3-5 years of experience in Program Management (required)
• Healthcare/Mental Health industry experience (preferred)
• Process improvement experience (preferred)
• Change Management experience (preferred)
• Consulting experience (preferred)
  
  

Physical Work Requirements

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by

noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

The starting pay range for this position is $48,800 - 59,100 per year. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer.

All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.

R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at [email protected].