The Program Services Supervisor will supervise and support the team of Career Case Managers that are providing direct support to Goodwill clients (homeless/at-risk of homelessness, re-entry, disability, opportunity youth, etc.) seeking assistance with training, education, and employment. The Program Services Supervisor is responsible for providing administrative, quality assurance, and performance oversight of WFA programs as well as supervision of staff members in order to ensure programmatic success. This position ensures that the day-to-day operations of WFA service delivery are fulfilled and provides guidance and support to front line staff members.

Role And Responsibilities

• Hire, train and supervise members of the Case Management Team. Ensure data entry and case file management policies and procedures are adhered to. Monitor staff for compliance with all other documentation requirements.
• Provide guidance and serve as a resource as specific needs arise related to clients experiencing barriers to employment. Recommend and support referrals within and outside of Goodwill for various services needed to support each client’s participation in education, career advancement training, and employment activities.
• Work closely with the Career Case Management team in assigning clients, staffing client transitions from one service to another ensuring all required assessments have been completed. Communicate with appropriate Workforce Advancement Supervisors that transitions from one service to the next have been sufficiently vetted and agreed upon by all appropriate staff.
• Work closely with grants management team and quality assurance staff to ensure that all grant related performance metrics and grant related expenditures are met and exceeded.
• Monitor, analyze and report on organizational, departmental, and team metrics established to track performance and inform data driven decisions for sustainability and growth opportunities.
• Serve as a member of the Workforce Advancement Management team. Contribute to team meetings and organizational discussions in ways that impact results and informs good decision-making practices.
• Demonstrates ethics and complies with Corporate Compliance Program and WFA Ethical Code of Conduct.
• Ensure all staff has access to and participate in professional development and training within and outside of Goodwill.
• Demonstrate thorough knowledge of relevant community resources and referrals that serve the needs of Goodwill clients. Liaison with leadership at community partners on behalf of Goodwill programs and service delivery designed to meet/exceed the performance metrics of our programs.
• Participate in special projects as assigned and delegated by leadership.
• Establish, collaborate, and maintain positive, professional working relationships with all levels of leadership within Business Solutions, Workforce Advancement, and Education Services to ensure high quality of services are provided.
• Demonstrate respect for all employees’ personal beliefs, cultural contributions, and individual values that complement the mission, vision, and values of the organization.
• Understand, adhere to, and enforce all organizational policies and procedures.
• Other duties as assigned.
  
  

Supervisory Responsibility

This position has supervisory responsibilities over Career Case Manager(s).

Required Skills & Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required.
• One year experience working in social services and/or employment counseling.
• Prior experience in career planning principles and in-depth knowledge of business needs as it relates to serving marginalized populations.
• Exceptional analytical and critical thinking skills; excellent interviewing and communication skills; proficiency in Microsoft Office and various database systems.
• Knowledge of Goodwill services, community resources, and business networking.
• Texas Driver’s License, good driving record, liability insurance, and vehicle in good working condition to travel on work related business to meet client and staff location needs.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
  
  

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

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