Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The US Channel Store Operations (CSO) team is responsible for delivering an exceptional Apple customer experience wherever consumers shop for Apple products in-store. The CSO team is seeking a Program Manager to support the deployment of in-store physical and digital merchandising solutions to improve the customer experience across US Resellers. The candidate should have a passion for Apple and must be comfortable leading and communicating in a fast-paced, dynamic team environment. Being detail-oriented, proactive, and communicative are a must for this position.u2028In this role, you will: * Deploy in-store merchandising solutions to improve customer experience and drive sales. * Develop and implement communication strategy for field business partners working with Reseller HQ teams and store staff. * Build and maintain strong customer, field, and cross-functional relationships. Work alongside with the team, Shared Services/vendor support teams, and regional counterparts. * Participate in UAT of new software systems. Design local test and use cases as needed. * Demonstrate existing reporting tools and build targeted ad hoc reports for specific partners or programs. * Provide feedback and issue documentation for technical and operational troubleshooting under tight deployment timelines. * Address support tickets, resolve Tier 2/3 issues and develop plans to resolve quickly with cross-functional partners. * Act as primary point of contact for any emerging issues. Escalate and supervise issues as needed.A bachelor's degree or equivalent from an accredited university is preferred. Proficient with macOS, iOS, iPadOS.Array