TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. The Program Manager, Drug Testing of is responsible for managing clients, developing and maintaining long-term relationships with our customers by providing drug testing program expertise, consultative support, and ensuring that the quality of the delivery and evaluation of Drug & Alcohol Testing Management Program. This role is in our Temecula, CA office. How You Will Make a Difference: Respond to client inquiries & service requests pertaining to their programs and services Responsible for the execution of client program set up consistent to contract expectations Responsible for program governance including the review of internal reporting and identification of issues Issuing reports to clients on drug testing services Managing the renewal process in collaboration with appropriate internal teams Responsible for client support, annual planning preparation and meetings where appropriate Act as a liaison with internal departments to resolve issues that may arise with clients Managing and coordinating Quality Assurance Reviews Performing Drug & Alcohol Collections for our clients in office What you bring: Completed higher education (ex. Bachelor's Degree) in Business or a related field, or equivalent work experience required Approx 3 years of experience customer service or management support role Previous experience with HR, employee wellbeing or wellness programs, health is preferred Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities Ability or potential to work independently Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company guidelines) Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests Strong organizational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment Analytical, and Project Management skills are an asset Why Join TELUS Health: Work-life balance: Regular work schedule from Monday to Friday with option to do an alternative work schedule 401k from your start date Health Insurance (including Dental and Vision) Vacation and well-being: 15 days of paid time off and 2 Well-Being Days annually 9 Paid Holidays annually Community engagement: One day of volunteer work per year to support a cause you care about A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.