The SUD Outpatient Program Manager is responsible for the administrative and programmatic day-to-day operations of the agency’s behavioral health clinic substance addiction services. Responsibilities include managing day-to-day operations, providing case management, clinical supervision, creating and maintaining relationships with community agencies, and maintaining compliance with BSAS and DCF requirements.

Responsibilities

• Responsible for the day-to-day operations of the program including referrals, waitlists, resource management, and staff compliance.
• Responsible for program compliance with all BSAS and DPH regulations. Update policies to reflect BSAS requirements as changes arise.
• Assist Staff Psychiatrist with random drug screen protocol, respond to client requests, provide case management and resources.
• Facilitate staff training and participate in appropriate professional development sessions, ensure that staff training meets agency and regulatory requirements.
• Provide clinical supervision to SUD therapists and Peer Support Specialists. Comply with DCF contract requirements.
• Establish and staff outpatient SUD therapy groups.
• Develop and implement strategies for marketing the program to the community, including identifying target populations and creating outreach materials. Monitor the effectiveness of outreach efforts.
• Complete own program, regulatory, and agency documentation, oversee compliance with program, agency, and regulatory documentation by employees.
• Coordinate HIV/AIDS, Viral Hepatitis prevention and counseling, and attend all regional PAC-Net meetings.
• Maintain boundaries and confidentiality and comply with strict HIPAA guidelines relating to individuals with substance addiction disorders.
• Oversee the collection, analysis, and reporting of program data to monitor performance metrics, track client outcomes, and support continuous improvement. Ensure accurate and timely reporting to stakeholders and regulatory bodies.
• Coordinate staff schedules to ensure adequate coverage and manage resource allocation for program operations. Address staffing needs and monitor workload balance to optimize efficiency.
• Maintain accurate client records and ensure that documentation is consistent with program and regulatory standards.
• Assist in the preparation of grant proposals and reports, ensuring compliance with funding requirements. Track grant deliverables and timelines and support the acquisition of additional funding sources to sustain program operations.
• Monitor and track program outcomes to ensure alignment with organizational goals.
• Provide administrative support to the Clinic Director and other leadership staff. Organize meetings, prepare reports, manage correspondence, and ensure smooth day-to-day operations of the program.
• Work is performed in an office, clinic and community setting.
• Attendance at meetings and trainings as required .
• Local travel to perform the functions of the position.
• Other related responsibilities as assigned.
  
  

Qualifications

• Independently licensed (Ph.D., LICSW, LMHC, LMFT, LADC-1).
• A master’s degree in social work, mental health counseling, or related field with a minimum of 3 years post graduate experience in mental health and substance abuse disorder treatment.
• Prior supervisory experience with proven ability to provide team management.
• Competency in various substance addiction treatment pathways and understanding of medication-assisted treatment.
• Experience establishing connections with local agencies and providing resources to clients.
• A desire to grow the capacity and services of the program.
• Strong organizational skills, attention to detail, and time management.
• Interest and ability to work as a member of a team and independently.
• Knowledge of Microsoft Office Suite and Internet skills including use of remote technology.
• Strong communication, administrative, and computer skills with knowledge of Microsoft Office Suite, Outlook and Zoom, including other electronic platforms.
• A valid driver’s license for local travel.
• Must be able to push, pull and/or lift up to 25 pounds.
  
  

Our benefits are competitive and include a 403(b) savings plan and generous time off.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Visit us at: www.ccab.org .

4/2025

This position requires to working in the Salem MA location periodically.