POSITION: Program Manager / Sr. Program Manager– Core System Transformation

POSITION TYPE: Contractor

DEPARTMENT: Product

REPORTS TO: Managing Director, Consumer Finance

LOCATION: US - Dallas, Houston. or India - Gurgaon

About US:

AIS is a professional services and technology company that significantly reduces operating costs for service businesses through automation and highly skilled talent.

Our clients see us as a strategic partner that manages the day-to-day work so they can focus on growing their business.

Our TECH + TALENT servicing platform is designed to cut back-office expenses up to 50% while meeting Six Sigma, client-defined quality levels and increasing your productivity.

Summary:

AIS is undergoing a system transformation of its core Bankruptcy Servicing system, which will replace our legacy Servicing and Case Management System with a new platform. This new system will serve as the system of record while supporting end-to-end case management and servicing workflows.

We are now in the phase to strategize, plan and execute a full system transition and sunset the legacy system. Transition requires seamless migration of accounts, servicing processes, and users while ensuring data integrity, minimal business disruption, and strong user adoption.

We are seeking an experienced Program Manager – Core System Transformation to lead this critical transition and cutover effort. This individual will:

1. Drive and execute the transition strategy, ensuring a seamless transition and cutover with minimal disruptions.
2. Own and manage functional and technical requirements for this transition, ensuring alignment with business processes.

This position requires expertise in system transition planning, stakeholder management, data integrity, and process engineering. The ideal candidate will be responsible for both program execution and shaping the business requirements for a successful full transition and legacy system sunsetting.

Key Responsibilities:

System Conversion Program Management

• Develop and lead a structured system transition plan, including data migration, process transition, and system cutover.
• Ensure data integrity through robust data validation, reconciliation, and quality control processes.
• Align system transition timelines, dependencies, and risk factors across business and technology teams.
• Lead cross-functional teams (Technology, Operations, Client Services, Compliance) to ensure seamless execution.
• Identify and mitigate risks, developing contingency plans to prevent disruptions.
• Establish cutover plans and rollback strategies to safeguard business continuity.
• Provide real-time executive reporting on progress, risks, and mitigation strategies.

Product Ownership for System Conversion Requirements

• Own and define system transition requirements, ensuring the new system meets business needs.
• Work closely with engineering, operations, and business stakeholders to document functional and technical specifications needed for transition.
• Define and Optimize process workflows for a post transition Operational execution
• Develop and drive end-user training, onboarding, and change management plans.
• Gather feedback from users and stakeholders to refine transition strategies and ensure long-term usability.

Qualifications and Skills:

• 8+ years of experience in program/project management, with a focus on core system transitions, enterprise migrations, or large-scale system implementations.
• Strong technical understanding of data structures, APIs, integrations, and system dependencies.
• Proven expertise in data migration, validation, reconciliation, and data governance.
• Experience leading cutover planning, risk mitigation, and rollback strategies in large-scale system conversions.
• Strong business process reengineering experience, aligning conversion efforts with operational execution and improvements.
• Excellent stakeholder management, working with technical, business, and client-facing teams.
• Strong problem-solving skills, with the ability to anticipate and address transition challenges.
• Expertise in change management and end-user adoption strategies.
• Familiarity with Agile and Waterfall methodologies; experience with Jira, Confluence, or similar tools.
• Outstanding communication skills, with the ability to translate complex technical processes into clear business impact explanations.

Preferred Qualifications

• Prior experience with Core System Transformation
• PMP, PRINCE2, or Certified Scrum Product Owner (CSPO) certification.
• Experience with ETL processes, data mapping, and system validation methodologies.

Why Join Us?

• Lead a business-critical system conversion that will redefine how we operate.
• Work in a hybrid role that combines program leadership and product management/ownership, offering unique career growth.
• Collaborate with top-tier talent across technology, business, and operations.
• Competitive pay
• Potential for a permanent role for candidate that delivers a successful transition.