Position Title Program Manager Department Residential Report to Deputy Executive Director Salary Range 80000 100000 Type Full Time Exempt Position Summary The Program Manager provides daily leadership and supervision for Stepping Stones County funded Drug Medi Cal DMC Residential Program ensuring consistent high quality care for clients navigating substance use recovery This role is responsible for the direct oversight of SUD Counselors and residential support staff for example and case manager peer support They are expected to model professionalism compassion and accountability while cultivating a supportive people centered work culture They are skilled at fostering a structured client centered and trauma informed rehabilitation environment grounded in recovery principles Reporting to the Deputy Executive Director the Program Manager ensures program operations meet all compliance documentation and contract standards under DMC and County guidelines They are a strong people manager coach and motivator They are versed in working in a fee for service environment to ensure billable hours are met This includes overseeing service offerings group and individual treatment schedules ensuring timely and accurate data entry into SmartCare and other data systems supporting clinical workflows and maintaining strong communication across departments and leadership The Programs team works closely with the Clinical team enhancing the continuity of care for clients with co occurring needs The ideal candidate has leadership experience in residential recovery or DMC certified treatment settings understands the unique needs of LGBTQ and BIPOC communities and demonstrates a strong commitment to Stepping Stones mission of saving lives through recovery and community Essential Functions Program Management and Oversight Supervise all program staff including Lead SUD Counselors Peer Support Specialist Residential Case Manager and other support personnel to ensure consistent high quality service delivery Ensure State Drug Medi Cal DMC fee for service targets are met by managing billable targets keeping beds filled to capacity billing for services provided reducing program costs optimizing staff productivity and exploring new revenue opportunities Coordinate with client intake discharge coordination and census tracking; maintain timely and accurate data through weekly reconciliation and internal reporting Review and support a staffing model that aligns with SUD counselor caseloads ensures coverage and reflects culturally competent care delivery Ensure compliance with DMC requirements including treatment documentation Optum San Diego authorizations and internal QA processes Regularly audit client records treatment plans and case documentation to ensure compliance quality and timeliness across all services Lead weekly treatment team and staff meetings alongside Lead Counselors to train support and develop team as well as address operational and personnel matters Conduct or support crisis interventions; train staff in de escalation practices and build team resilience during client challenges Manage hiring onboarding performance evaluation and ongoing training for all program personnel; implement a professional development curriculum Provide direct counseling or group facilitation when needed Oversee medication management of residents in concert with the Medical Director and oversee controlled medication destruction and compliance with SUD Leads Help Operations Team assemble information for County audits Maintain and update required logs for County reporting Maintain strict compliance with HIPAA 42 CFR and all confidentiality regulations Collaborate with the Case Manager and clinical team to connect clients with external services and maintain current referral resources Participate in on call rotation to support after hours needs Coordinate with operations to address facility related issues impacting programming Program Design Evaluation and Continuous Improvement Support Senior Leadership in the design and delivery of high quality addiction recovery curriculum ensuring relevance to LGBTQ needs and alignment with evidence based practices Conduct ongoing assessments of client needs and adjust offerings to ensure culturally responsive and effective care Integrate data driven approaches and innovative practices into program operations to enhance service outcomes Develop and implement evaluation frameworks to measure impact; oversee data collection analysis and stakeholder reporting Solicit and incorporate client feedback for program improvements Work collaboratively with clinical staff community partners and stakeholders to ensure holistic and coordinated care delivery Train staff in current best practices and support their professional development Assist with grant writing and reporting related to program funding and sustainability Program Development and Growth Partner with leadership to implement long term strategic plans for facilities programming and organizational growth within the LGBTQ recovery space Support development efforts by identifying funding opportunities and contributing to grant applications and donorsponsor relationships Stay current with trends in addiction recovery and LGBTQ services to drive innovation and excellence Cultivate partnerships with community organizations and stakeholders to expand reach and impact Lead initiatives to build internal capacity and operational readiness for program growth Provide team leadership and mentoring; build cross coverage systems to ensure no single point of failure Establish performance metrics to monitor and guide strategic expansion and organizational development efforts Minimum Qualifications A minimum of 5 years staff supervisory experience andor equivalent management experience Minimum of 23 years of experience working in a residential substance use treatment program addiction recovery facility or similar behavioral health programs with demonstrated knowledge of recovery oriented systems of care Cultural competency and experience working with the LGBTQ community addiction recovery community and understanding of the social determinants of health Full knowledge and understanding of ASAM criteria and its application in ScreeningAssessment Valid CA Driver License Pre screening drug and TB testing background check Preferred Qualifications Active SUD certification through SUD certification through CCAPP CAADE or CADTP in addition to an LCSW or equivalent relevant licensure Comprehensive knowledge of DMC requirements andor compliance in residential recovery programs Five years experience in the substance abuse treatment field Written and spoken bilingual fluency in English and Spanish Environmental Factors and ConditionsPhysical Requirements Working mostly indoors in a climate controlled environment Long periods at a desk and in front of a computer monitor Primarily in office arrangement with the ability to work remotely or hybrid occasionally Benefits Package Health Premiums company paid including Acupuncture and Chiropractic Dental & Vision company paid 403b Retirement Employer Match up to 5 15 Paid Holidays Generous additional paid time off sick & vacation Flexible Spending Accounts Health Care & Dependent Care Employee Assistance Program LifeAD&D Insurance company paid Long Term Disability Insurance company paid