Background on company strategy for Japanese Government Portfolio:

Over the past 5 years, Meltwater Japan has steadily grown our footprint in the Japanese public sector and has recently made strategic investments to scale our portfolio even further. Our existing customer portfolio includes large Ministry accounts which require our most Enterprise offering, as well as agency and prefectural clients. As government policies continue to shift towards DX, AI and SNS strategies, Meltwater’s industry leading media intelligence platform is well placed to service the needs of this changing environment.

In recent years, Meltwater has also hired senior, experienced talent in the market to bolster our public sector capabilities.

These investments have resulted in significant growth for our public sector business. Now we are looking to add more top talent to our team in the form of the Premium Support Program Manager.

About the Role: Premium Support Program Manager - Public Sector

We are seeking a dynamic and results-oriented individual to assume the pivotal role of Premium Support Program Manager (PSPM) for our Japanese government customer portfolio. As a project management leader, the PSPM takes ownership of and oversees the activation and fulfilment of our largest Ministerial accounts within the Japanese government.

In close collaboration with the accounts team, the Program Manager actively engages in strategic discussions and initiatives, both internally and with our government clients. Their responsibilities include translating high-level requirements from speaking with the customer, into tangible and actionable support projects and tasks for our internal staff at Meltwater. Operating at the intersection of Sales, Professional Services, and other crucial stakeholders within Meltwater, the Program Manager plays a key role in pre-sales activities, activation, implementation, and the operational phase of projects for Japanese government customers.

With a focus on enhancing the Premium Support experience, the Program Manager is dedicated to assisting customers in achieving their strategic objectives. Their expertise lies in seamlessly aligning internal efforts with client needs, ensuring a unified and effective approach to support and service delivery.

The Program Manager role will be mainly focused on public sector customers including Ministries, Prefectural and City Governments, and Government Agencies. A strong understanding of all Japanese political landscape, national issues and a robust experience with those institutions is required. An experience within a governmental organisation, or a previous partnership (as a provider for instance) with such organisation is required.

What You Will Do:

• Central point-of-contact for all customer facing responsibilities with our Japanese government customers.
• Expectation is at least weekly meetings at our customers HQ offices in Tokyo to discuss account progress and track implementation of all deliverables.
• Collaborate closely with the account team, with the Customer Success Manager (CSM) taking the lead in managing client relationships, understanding their strategy and objectives.
• Partner with the Named Account Executive (AE) to lead overall account planning and growth initiatives.
• Ensure alignment, knowledge sharing, and collaboration between the Premium Support Program Manager (PSPM) and the CSM, as well as the Named AE.
• Work collaboratively on strategic initiatives or projects, with the PSPM taking the lead in informing and guiding Pillar activities.
• Lead Premium Support activations to enhance and elevate the client experience.
• Foster internal collaborations to ensure seamless coordination across teams.
• Provide oversight for high-quality deliverables, maintaining a commitment to excellence.
• Enable the CSM to focus on strategic and proactive account work.
• Build enduring and meaningful business relationships with clients.

What You Will Bring:

• 4+ years of Meltwater and/or Saas experience. Multi-department experience is highly desired but not required.
• Languages: Native level skills in Japanese and fluent in English. Additional languages are a plus.
• Strong Boolean and Data Structuring understanding.
• Proven ability to understand business problems and apply strong analytical skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience of larger scale implementations and associated challenges and requirements within the Enterprise space.
• Experience of working with governmental organisations (as a governmental employee or as a provider). Another major business domain area expertise is a plus (Retail / Consumer Goods, Communications / Media / Tech, Health / Life Sciences / Financial, Agency).
• Demonstrated working cross functionally and/or collaboratively on multiple instances to achieve the best outcomes for the customer and Meltwater.

What We Offer:

• Enjoy 20 days of annual paid time off plus an additional day off on your birthday!
• Monthly wellness allowance to support your commitment to a healthy lifestyle.
• Comprehensive health insurance tailored for you, complete with an annual health check.
• Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

About Us

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.

So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.