Plan, manage and facilitate the successful execution of program timelines and milestones
Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes
Actively track all activities and their status; accountable for critical project deadlines and tasks
Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
Prepare work schedule and timelines with the customer and the extended team
Anticipate and mitigate potential issues with project delivery
Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
Maintain up to date documentation and communicate findings to key stakeholders
Regularly communicate project status and circulate project information to the team
Obtain final sign-off and ensure customers are fully satisfied with project completion
Prepare and ensure seamless handoff of newly implemented customers to the operations team
Show Us What You’ve Got
10+ years of project management and implementation management
Demonstrated experience leading large, complex application development projects
Experience with software re-write / re-engineering / re-factoring projects
Able to lead deep-dive technical discussions for solutioning
Able to provide estimates for duration/effort of design/development activities
Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations
Excellent people skills
Comfortable speaking and presenting to senior stakeholders and clients
Ability to think strategically and execute tactically, enabling cross-business teams
Ability work in fast pace environment while following best practice and company process
Highly driven and passionate about customer satisfaction, product development and technology
Excellent oral, listening, and written communication skills
Excellent presentation skills
Banking experience desirable but not necessary
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