Position Title: Program Manager- Outreach Services

FLSA Classification: Exempt

Location: Hybrid

Position Type: Full-Time

Reports to: Director of Clinical Services

EEOC Classification: First Level/Mid Level Manager

Summary

Under the supervision of the Assistant Director of Clinical Services, the Program Manager - Outreach Services will be responsible for daily management and operations of outreach services in our integrative services / behavioral health program, including initial OBRA/PASRR and COPE / Crisis services. The Program Manager - Outreach Services will provide administrative/clinical oversight and management to the program staff to ensure all services are delivered according to local, state, and federal laws and maintain compliance with all company policies and procedures and applicable rules and regulations of grantors. The Program Manager - Outreach Services is responsible for ensuring quality of care for all OBRA/PASRR and / or behavioral health participants receiving outreach services in nursing homes or other community-based settings. Program Manager - Outreach Services will, in addition to performing the essential duties outlined below, perform other related duties as assigned by supervisor and model the Pillars and guiding principles of NSO at all times.

Responsibilities

Primary Job Role

• Provides individual and clinical oversight to outreach staff, including PASRR Evaluators, OBRA/PASRR Therapists, Social Work Monitors, Team Lead – OBRA, Team Lead – PASRR, and crisis team staff, and evaluates staff performance, and makes recommendations for personnel actions to the Director or Assistant Director of Clinical Services, when needed.
• Directs day-to-day operations of the outreach services programs, and is responsible for scheduling of team meetings, services, and staff time.
• Ensures documentation quality and compliance with the behavior health code and all funding sources, including MDHHS and OBRA/PASRR funders.
• Responsible for overall productivity of the outreach services programs and staff, and for motivating individual staff performance to meet program goals and objectives.
• Responsible for recommending changes to the Director or Assistant Director of Clinical Services that would improve service delivery and for implementing changes and new programming.
• Responsible for ensuring the coordination within Integrated Health pillar and across NSO pillars
• Works collaboratively with professional peers to coordinate the delivery of services throughout the agency.
• Responsible for forecasting budget requirements and monitoring and approving expenditures including identifying and recommending new sources for products and services and providing rationales for budget variances
• Strong review, evaluation, and clinical skills and knowledge base of OBRA/PASRR, crisis services, and clinical care standards in the treatment of adults, children, and families, including those families affected by multiple issues and social determinants of health.
• Strong Clinical skills and knowledge of DSM V, PHQ-9, LOCUS.
• Strong knowledge of regulations effecting the delivery of Behavioral Health services, including DWIHN and MDHHS policies and procedures and applicable ethical codes.
• Work effectively under pressure and changes to workload able to balance competing demands.
• Computer skills and proficiency with Microsoft Office suite software a must. Experience with Electronic Records Management systems required.
• Strong organizational skills and solid communication (written and oral), collaboration and intervention skills.
• Strong analytical skills, and adept at reviewing, critiquing, and recommending edits to evaluations.
• Knowledge of online systems, including MiLogin, MH-WIN, ECO, ODIN, Power BI, and Journey
• Adept at reporting and billing reconciliation
• Able to resolve conflicts effectively and respectfully.
• Proven ability to work successfully in a multi-cultural/multi-ethnic environment.
• Additional Duties as assigned by Supervisor.
  
  

Candidate Requirements

Education :

Master’s degree in social work (Preferred) or Ph.D. in psychology from an accredited College or University

Required Licensure

State of Michigan Licensed Master Social Worker (Preferred) or fully Licensed Psychologist

Minimum Required Experience

3-5 years’ experience in behavioral health

5 Years Of Supervisory Experience (required)

5 years’ experience in CMH (preferred)

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.