Department/Program: Maternal and Family Programs/LifeHouse Crisis Maternity Home
Primary Shift: M-F, 8:00 am – 5:00 pm
Job Classification: Full -Time
FLSA Classification: Exempt
Salary: $46,000-$49,000
Travel Required (Y/N, %): Y, 30% (local)
Why You’ll Love This Position
Are you passionate about making a positive impact in the lives of mothers and their newborns during times of crisis? We seek a dedicated and experienced Program Operations Manager to join our team at our Lifehouse Crisis Maternity Home in Springfield. As the Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our facility, providing a high standard of care in a safe and supportive environment for mothers and their babies. This role will also act as the primary public-facing contact for vital relationship-building and maintenance efforts required for the program’s success. If you are a proactive and compassionate leader ready to take on this exciting and rewarding challenge, we would love to hear from you.
What You’ll Do
Provide oversight of care support staff/teams.
Act as the primary point of contact for all internal and external program-related inquiries, public-facing events, and agency presentations.
Assist as needed in case management services.
Conduct resident intake activities, including orientation.
Facilitate resident transportation.
Ensure residents uphold their written commitment to the agreements and expectations of the program.
Coordinate and monitor in-house class schedules for residents.
Supervise volunteers, including scheduling and task assignments.
Assist with written and electronic documentation while managing client records to ensure accuracy, timeliness, and confidentiality.
Promote and advocate for agency programs and clients with service providers, parent educators, housing agencies, churches, community organizations, and other interested parties.
Collaborate with the Advancement Department with donors and community partners.
Performs other related duties as assigned.
Supervisory Responsibilities
Supervise a team that focuses on the delivery of timely, trauma-informed, high-quality emergency shelter services.
Set a professional example of leadership for the team through regular mentoring, coaching, and providing appropriate feedback and supervision.
Facilitate interviewing, onboarding, and training of new staff.
Set scheduling for routine shelter coverage, including nights, weekends, and holidays.
Maintain appropriate supervisory records.
Collaborate with agency peers and leadership to ensure success.
Catholic Social Teachings
Possesses a strong commitment to the mission of Catholic Charities, including the understanding of Catholic Social Teaching and the ability to demonstrate the philosophy and values of the agency. The identity of the agency is clearly Catholic, and as such, Catholic Charities adheres to the social and moral teachings of the Catholic Church
Minimum Qualifications
All you need for success:
Required
Bachelor’s degree in social work (BSW) or equivalent human services degree.
One or more years of supervisor and/or learning experience.
This position requires a valid driver’s license, a reliable vehicle, and proof of insurance.
Preferred
Master’s degree in a related field.
Two years or more experience in the social services field.
Application Time Period
Open Date: 04/07/2025
Priority Date: 04/28/2025
Job ID 2307306
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