Program Manager, Nursing and Health Professions Department: Dean Health Professions Location: Western Campus Reports To: Dean, Health Professions Recruitment Type: External/Internal Requisition ID: req5914 Employment Type: Administration and Professionals Union Position: Non-Union Work Schedule: Standard College Hours Number of Openings: 1 Job Description: SUMMARY The Program Manager, Nursing and Health Professions, oversees aspects confronting students interested in pursuing one of the Associate of Applied Science (AAS) programs in the School of Nursing and Health Professions. They will utilize a case management approach to support AAS students throughout their academic journey within the school, promote student success, and support the mission and values of the College. The program manager will collaborate and communicate with faculty, staff, and internal/external stakeholders to ensure students receive comprehensive support to achieve their educational goals. ESSENTIAL FUNCTIONS * Provide individualized guidance and support utilizing a case management approach, address academic, personal, and administrative needs of AAS students in the School of Nursing and Health Professions * Monitor student progress and intervene as necessary to facilitate timely completion of program entry, progression and completion, requirements * Mentors students, tracks progress, and connects students to support services as needed to ensure students are entering and progressing within their respective programs, attaining program completion and certification * Collaborates with Enrollment Management on admission and enrollment activities for the School of Nursing and Health Professions. * Supports the development of strategic offerings/initiatives, related policies and procedures, recruitment strategies and program promotion in collaboration with college and community stakeholders * Compile and analyze data related to student outcomes, program enrollment, and retention rates for the School of Nursing and Health Professions * Prepare reports for institutional stakeholders and use data insights to inform decision-making and improve program recruiting effectiveness, increase retention and overall success of AAS students within the School * Develops and maintains effective communication with prospective applicants, students, graduates, faculty, program alumni and community * Coordinates with Associate Deans, Program Directors, counseling, and other offices to facilitate conversations around course substitutions, waivers, and other enrollment matters to support students * In conjunction with Integrated Communications, develops and maintains website and resources for students interested in the programs leading to the Associate of Applied Science degree within the School of Nursing and Health Professions. * Collaborates with Access, Learning & Success (AL&S), Enrollment Management, Tutoring Services, Learning Commons, Integrated Communications, Faculty Development and Online Learning & Academic Technology (OLAT) to provide services in support of student learning and engagement * Works collaboratively to establish the vision and goals for the student support in the School of Nursing and Health Professions * Collaborates with faculty and deans collegewide to ensure effective course offerings and schedule * Oversees program effectiveness and student satisfaction using an assessment plan and assists with program review * Performs other duties as assigned REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING * Bachelor's degree in a related field * Significant related experience may substitute for education * Minimum of five years of demonstrated experience in higher education and/or academic program management. * Commitment to student-centered practices and fostering an inclusive and supportive learning environment. * Demonstrated experience leading and guiding the work of others * Demonstrated experience effectively making decisions that have major implications on the management and operations within a department * Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations. KNOWLEDGE, SKILLS and ABILITIES * Knowledge of curriculum development, academic policies, and higher education regulations. * Strong interpersonal and communication skills with the ability to interact effectively with diverse student populations, faculty, and staff. * Proficiency in data analysis and reporting using student information systems and other relevant software. * Demonstrated understanding of current transfer and industry ideas, trends, practices, and workforce needs. * Possess working knowledge of online learning programs, concepts, practices and procedures with the ability to apply in varied situations as it pertains to the departmental focus * Demonstrated intermediate proficiency with Learning Management Systems, Microsoft Outlook, Word, Excel, and Power Point. * Demonstrated awareness and expertise in the latest pedagogical and technological practices in online and digital learning. * Ability to independently set goals and determine best course of action to achieve desired results. * Ability to make data-driven decisions. * Demonstrated advanced project management skills. * Possess excellent written, verbal, and interpersonal communication skills. * Possess strong organizational, time-management skills, and is results-oriented. * Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork. * Ability to handle subject matters requiring privacy and sensitivity confidentially and discreetly. * Ability to collaborate, negotiate and resolve conflicts. * Ability to develop and maintain relationships with key contacts to enhance workflow and quality. * Possess sensitivity to appropriately respond to the needs of a diverse population. COMPETENCIES CRITICAL COMPETENCIES * Adaptability * Communication * Collaboration VERY IMPORTANT COMPETENCIES * Continuous Improvement * Service Focus IMPORTANT COMPETENCIES * Time Utilization * Quality of Work PREFERRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING * Master's Degree * Experience working with Brightspace D2L (LMS) and Banner (SIS) * Experience working in a community college PHYSICAL DEMANDS/WORKING CONDITIONS (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * The work is performed in a normal, professional office environment * The work area is adequately lighted, heated and ventilated * Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc. * Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite Special Note: Target Starting Salary Range: $60,000 to $65,000 The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s). Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen. If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.