Role: Program Manager – Operation Saarthi

Experience: 3+ Years

Location: Noida

Preferred Background: Tier 1 College Alumni | Early-stage/startup experience preferred

Function: Program Operations | EdTech | Stakeholder Management

About the Role

We are looking for a dynamic and execution-focused Program Manager to lead the operational success of Saarthi, our high-impact academic support program. The ideal candidate is a self-starter with a sharp eye for detail, strong stakeholder management skills, and a proven ability to execute at scale in fast-paced environments.

Key Responsibilities

1. End-to-End Program Operations Management

• Drive seamless execution of the Saarthi program, overseeing all phases from planning to delivery.
• Ensure efficient faculty scheduling and optimal resource utilization for academic excellence.

2. Stakeholder Coordination

• Act as the central point of contact between faculty, students, and internal teams.
• Lead sync-ups, align priorities, and eliminate academic and operational roadblocks.

3. Student Issue Resolution & Support

• Manage student queries through ticketing/support systems and ensure timely resolution.
• Monitor resolution SLAs and feedback scores to ensure high student satisfaction.

4. Communication & DRIP Campaigns

• Execute targeted communication strategies via DRIP campaigns and announcements.
• Collaborate with content and tech teams for personalized, timely outreach.

5. Feedback Analysis & Continuous Improvement

• Analyze qualitative and quantitative feedback from students and faculty.
• Identify pain points and lead process optimizations for a superior learning experience.

What We’re Looking For

• 3+ years of experience in program operations, preferably in an EdTech or startup environment.
• Strong academic background – Tier 1 college alumni preferred (IIT/NIT/IIM/ISB/DU-SRCC etc.).
• Experience working in high-agility setups like C-SWIS startups (Seed to Series A).
• Data-driven mindset with proficiency in dashboards, CRMs, or ticketing systems.
• Excellent communication, organizational, and problem-solving skills.