We are HCLTech, one of the fastest-growing large tech companies in the world and home to 224,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, R&D, Cloud, AI, IT infrastructure, BPO, industry-specific solutions including financial services, healthcare, manufacturing, retail, telecommunications, and public sector.
Requirements:
1.Overall responsibility for the onboarding into life cycle management for the aforementioned infrastructure services (including the definition of operational processes, KPIs and Service Level). Preparation and administration of respective contractual documents.
2.Engagement in the respective ITSM processes (Incident, Problem, Change) for the services in your responsibility
3.Consistent monitoring and analysis of the service in your responsibility and identification of potential for service optimization
4.Investigation of issues and opportunities in existing processes and work practices. Work as part of a team to recommend solutions, demonstrating logical thinking, information analysis, consideration of feasibility and operational impact.
5.Maintenance and Update of Key Performance Indicators including submission as part of corporate and departmental performance reporting.
6.Work closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.
7.Ensure Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are in place with both external and internal teams.
8.Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed, inventory gathering and management.
9.Reporting and tracking of open Audit and Compliance finding’s to ensure timely remediation and reporting
Beneficial package:
The driving force behind that work, our people are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help find their spark and become the best version of themselves.
Join our team now!