DESCRIPTION Amazon.com is seeking a Program Manager I to join our Global Logistics Exports team. In this role, you will develop optimized processes for handling export shipments to connected countries via ground shipping options. You'll work on creating a cost-effective, fast delivery service for customers in neighboring countries, managing customs clearance and last-mile delivery. Key job responsibilities * Develop and optimize processes for cross-border ground shipping exports * Create efficient customs clearance and last-mile delivery solutions * Analyze data using various tools to highlight successes and areas for improvement * Develop action plans and implement process improvements based on data analysis * Collaborate with cross-functional teams to enhance the global shipping experience * Contribute to the globalization of B2C delivery services, setting new industry standards A day in the life As a Program Manager in Global Carrier Management, your day typically begins with team meetings where you'll align on priorities and ongoing projects. Throughout the day, you'll dive into shipping data analysis, identifying trends and opportunities for optimization in our global logistics network. You'll spend time collaborating with customs and logistics partners, working to streamline cross-border processes and enhance efficiency. A significant portion of your time will be dedicated to developing and presenting process improvement proposals to leadership, while also implementing new shipping solutions to enhance the customer experience. Your role involves regular interaction with cross-functional teams, ensuring alignment on global logistics strategies and maintaining strong partnerships across the organization. About the team The Global Logistics Exports team at Amazon is dedicated to innovating and operating cross-border e-commerce shipping, fulfillment, and customs capabilities. We aim to make cross-border shipping as simple, fast, and reliable as domestic shipping for customers in over 190 countries. Our team reaches customers on all seven continents, constantly pushing boundaries to deliver superior global logistics solutions. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock BASIC QUALIFICATIONS * 2+ years of program or project management experience * Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field * Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) * 1+ years of experience working directly with third-party carriers or airlines in logistics, transportation, or supply chain operations PREFERRED QUALIFICATIONS * Experience in MS Access and SQL * Experience in requirement gathering and ability to write clear and detailed requirement document * Experience with Six Sigma tools and Lean techniques * Speak, write, and read fluently in Spanish * If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply! Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.