About Infinit-O: As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

What is the role that we need? Plays a pivotal role in achieving the organization's operational efficiency goals. This position is responsible for establishing and standardizing a structured program & project management approach within IO, enabling functions to independently plan, manage, and execute projects, including strategic initiatives. The role ensures alignment with organizational goals, supports project teams through training and enablement, and oversees the cadence of strategic initiatives. The role ensures the seamless execution of programs and strategies designed to promote a process-driven and continuous improvement mindset, while maintaining alignment with the organization’s long-term objectives.

Specific Duties and Responsibilities:

• Strategic Governance:
• Establish governance structures for internal and external programs, providing clarity on roles, responsibilities, and reporting standards.
• Act as a strategic advisor for high-impact initiatives, incorporating best practices and continuous improvement methodologies.

• Develop Program & Project Management Approach:
• Design and implement standardized project management frameworks, tools, and methodologies tailored to the organization's needs.
• Ensure alignment of project management practices with Infinit-O's operational goals and strategic priorities.

• Program Oversight:
• Strategic Program Management: Oversee the management and execution of strategic initiatives, ensuring projects remain on track and deliver expected outcomes.
• Governance Structures: Establish governance frameworks that define roles, responsibilities, and reporting mechanisms to drive accountability.

• Scope Management:
• Define and Validate Scope: Establish and document project scope, including deliverables, constraints, and assumptions.
• Control Scope: Monitor project scope and implement processes to manage scope changes effectively, ensuring alignment with strategic objectives.

• Resource Management:
• Resource Allocation:: Develop and oversee resource plans, ensuring optimal allocation of human and material resources.
• Resource Utilization: Track and monitor resource utilization, implementing strategies for efficiency and sustainability.

• Performance Metrics and Reporting:
• Track KPIs: Define and monitor key performance indicators (KPIs) to measure project success and alignment with business goals.
• Regular Reporting: Generate and present detailed reports on project progress, challenges, and outcomes to key stakeholders.

• Quality Management
• Develop Quality Standards: Define and enforce quality standards for project deliverables to ensure excellence and consistency.
• Quality Assurance and Control: Implement quality assurance and control mechanisms to maintain high standards across all project phases.

• Risk Management:
• Identify and Analyze Risks: Proactively identify potential project risks, assess their impact and probability, and integrate risk management into project planning.
• Mitigation Strategies: Develop and implement risk mitigation strategies to minimize disruption and ensure project continuity.

• Project Documentation
• Maintain Documentation: Ensure comprehensive documentation of project plans, status reports, meeting minutes, and other relevant documents to facilitate knowledge sharing and compliance.

• Training and Enablement:
• Project Management Training: Develop and deliver training sessions to equip project teams and leaders with standardized project management methodologies and best practices.
• Continuous Learning: Provide ongoing mentorship and enablement to project teams to enhance self-sufficiency in execution.

• Cross-functional Collaboration:
• Facilitate and drive collaboration among cross-functional teams to enhance the execution of strategic initiatives.
• Act as a liaison between departments to ensure alignment and resolve interdepartmental challenges.

• Stakeholder Communication Plan
• Develop Communication Plans: Create and maintain comprehensive stakeholder communication plans, detailing communication frequency, methods, and channels.
• Engagement and Alignment: Facilitate regular updates and engagement sessions with stakeholders to ensure transparency and alignment with organizational priorities.

Others

• People Management
• Collaboration
• Motivation
• Culture Management
• Resource & Investment Management

Quality & Information Security Management

• Adhere to Infinit-O’s information security policies and carry out its processes and procedures.
• Protect client-supplied and generated-for-client information from unauthorized access, disclosure, modification, destruction, or interference (see also Table of Offenses).
• Carry out tasks as assigned and are aligned with a particular process or activity related to information security.
• Report any potential or committed non-conformity, observation, and/or security event or risks to immediate superior.

Competencies

• Strategic Thinking
• Collaboration and Influence
• Operational Excellence
• Process Optimization
• Consistency and Scalability
• Execution Rigor
• Change Management
• Analytical and Critical Thinking
• Leadership and Accountability
• Governance Expertise
• Inspiring Excellence

Skills & Abilities:

Program & Project Management Expertise:

• Deep understanding of project management methodologies such as Agile, Scrum, Waterfall, or Hybrid approaches, with the ability to adapt frameworks to the organization’s needs.
• Skilled in developing, implementing, and refining frameworks to achieve operational excellence and strategic goals.

Training and Development:

• Proven ability to design and deliver impactful training programs tailored to diverse teams with varying levels of project management expertise.
• Strong facilitation skills, capable of conducting workshops, coaching sessions, and on-the-job training.

Analytical and Problem-Solving Skills:

• Proficient in analyzing complex situations, identifying root causes, and implementing effective solutions that drive outcomes.
• Ability to interpret data and trends to inform decision-making and adjust project approaches when necessary.

Advanced Communication Skills:

• Exceptional verbal and written communication skills to articulate complex ideas, align stakeholders, and drive decision-making.
• Adept at creating clear and engaging reports, presentations, and updates tailored to varied audiences, including C-suite executives.

Collaboration and Team Building:

• Strong interpersonal skills to establish and maintain productive working relationships across teams, departments, and geographies.
• Ability to foster a sense of community and shared purpose among cross-functional teams.

Technological Proficiency:

• Expertise in project management software (e.g., Asana, Trello, Monday.com, Jira) and collaborative tools (e.g., Slack, Microsoft Teams).
• Capable of leveraging technology to streamline project planning, execution, and reporting processes.

Adaptability and Change Leadership:

• Skilled in navigating organizational change and driving adoption of new practices, frameworks, and tools.
• Demonstrated ability to remain flexible and responsive to evolving business needs and priorities.

Strategic Vision and Governance:

• Strong ability to align individual projects with the organization's strategic vision and long-term objectives.
• Proficient in defining success metrics, setting governance standards, and ensuring consistent execution across all initiatives.

Education and Experience:

Educational Qualifications / Certifications

• Bachelor’s degree in Business Administration, Project Management, Operations Management, or a related field.
• Master’s degree in Business Administration (MBA) or a similar advanced degree is highly preferred.
• Certification in Project Management, such as PMP (Project Management Professional), PRINCE2, or Certified Scrum Master, is highly preferred
• Additional certifications in Lean Six Sigma, Agile methodologies, or Change Management (e.g., Prosci) are advantageous.

Professional Experience

• 8–10 years in program/project management, ideally with 3+ years in leadership roles.
• Experience implementing project frameworks in multinational organizations, preferably in BPO or shared services.
• Proven success in managing strategic, cross-functional initiatives.

Technical Proficiency

• Expertise in project management tools (e.g., Jira, Asana, Trello).
• Proficiency in data visualization/reporting tools (e.g., Power BI, Tableau).
• Strong knowledge of Agile, Scrum, and Lean principles.

Track Record of Success

• Delivered high-impact projects on time with measurable results.
• Designed scalable frameworks that enhance efficiency and align with strategic goals.
• Influenced cross-functional teams and drove adoption of new methodologies.