Program Manager/Technical Writing Expert

PG&E - Pacific Gas and Electric Company

Location: Flexible (Fresno, Sacramento, or Bay Area)

Duration: 12-Month Contract (ongoing potential)

Department: Utility Operations

Hybrid: Will start off 2-3 times a week but transition into 1 x a week when acclimated

Pay Rate: 70/hr – 87/hr

About the Role

We are looking for a Program Manager to work for a leader in the utility industry. In this work you will be responsible for leading and being right hand person to support the leaders vision. You will be presenting on vision and future state on how this division will operate and execute. This leader manages tools and process for the organization. In this scope of work you will be interviewing stakeholders understanding process, what is going well / not well with process and ensure operations and processes are changed. You will also be responsible for process mapping in Visio, updating guidance documents, improve job aids, and gap identification meetings. Be in leadership meetings, provide updates on strategy, identifying key priorities and monitoring progress on critical initiatives. You will also be preparing meeting materials, filtering information and providing communication updates between departments. You will also be overseeing large cross functional projects, ensuring timely completion and alignment with organizational goals. This scope includes analyzing data, presenting options, facilitating updates related to the data and governances programs. Some of the big priorities in this group will include starting a scheduling pilot and re-do process flows and look at additional job aids and procedures. There is a course that trains people on guidance documents and it that might need improvement as well. There is also work / status updates moving back and forth from SAP statuses which will require the gathering of requirements and figuring out process. Other priorities include building out the material into a repository that everyone can utilize and reference. helping structure data on their team so they don't have to reach out to surrounding groups. Data is focused on project completion and protecting their durations from being flagged. As well as keeping leadership structured and organized on all their initiatives. Lastly you will track key performance indicators, and identify areas for improvement within the organization. we need this support to be a go-getter, attentive to detail, and willingness to hit the ground running.

Key Responsibilities

Strategic Support & Executive Partnership

Serve as the primary strategic support to leadership, translating vision into executable plans

Prepare and deliver executive-level presentations on vision, future state, and strategic initiatives

Attend leadership meetings, provide strategic updates, and monitor progress on critical initiatives

Filter information and facilitate communication between departments

Process Improvement & Documentation

Interview stakeholders to identify process pain points and improvement opportunities

Create and update process maps using Visio

Develop and enhance guidance documents, job aids, and training materials

Lead gap identification meetings and implement solutions

Organize materials into a centralized, accessible repository

Project Management

Oversee large cross-functional projects from inception to completion

Ensure timely project delivery and alignment with organizational goals

Implement and manage a scheduling pilot program

Coordinate SAP status updates and requirements gathering

Track key performance indicators and identify areas for improvement

Data Analysis & Reporting

Analyze operational data and present options to leadership

Create compelling PowerPoint presentations to communicate findings

Review and interpret PBI (Power BI) reports

Track project completion metrics and protect project durations

Required Skills & Experience

Demonstrated experience in strategic planning, innovation, and program management

Proven ability in technical writing and implementing policy/procedural changes

Experience facilitating executive meetings and delivering status updates

Strong skills in synthesizing information and creating impactful presentations

Proficiency in interpreting data analytics and PBI (Power BI) reports

Advanced Excel skills for data manipulation and analysis

Experience with process mapping and documentation (Visio preferred)

Exceptional oral and written communication abilities

Demonstrated leadership qualities: self-starter, initiative-taker, and results-driven

Experience in utility operations preferred but not required

Personal Attributes

Proactive, solutions-oriented mindset

Meticulous attention to detail

Ability to hit the ground running with minimal ramp-up time

Strong organizational and time management skills

Adaptable to changing priorities and environments

Collaborative approach to cross-functional teamwork