Job Details

Description

Compensation We Offer

• The compensation for this position is $69,970.86 - $86,055.33 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 7.5% Bilingual Differential for qualified positions*
• * Must meet company policy eligibility requirements.
  

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
  
  
  

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Program Type: Department of Rehabilitation Employment Services

Population Served: 16-Older Adults

Program Description: IPS Certification Preferred

Position Summary

Manages the day-to-day operations of the Department of Rehabilitation contracts serving the South Bay and Greater Los Angeles districts. Directly supervises a team of Employment Specialists and Job Developers working to facilitate the employment of consumers within the community. Monitors and ensures day-to-day operational compliance with the Department of Rehabilitation contract.

Essential Duties And Responsibilities

• Participates in the program planning process, including establishment of goals and objectives, annual work plans and outcomes: assists in developing realistic and measurable objectives for program; assists in establishing and assigning work plans; reviews status of work plan assignments to ensure progress is on schedule; and, modifies schedules or plans as needed.
• Collaborates and coordinates with other programs to provide continuity in service delivery.
• Directly supervises a group of program staff in delivering employment services to members with psychiatric disabilities within a psychosocial rehabilitation/recovery model.
• Builds partnerships with other organizations by networking in the community, attending local inter-agency meetings, and becoming involved in other supportive services.
• Coordinates services within the Employment Services Program to ensure members receive the resources and assistance necessary to reach their stated employment goal.
• Coordinates with program staff throughout the agency to ensure that member service needs are met in the areas of mental health, housing, healthcare, and social rehabilitation while the member is working toward an employment goal.
• Provides training on employment services to staff throughout Pacific Clinics when necessary.
  
  
  

Program Management

• Assists the Program Director of Employment Services in the program planning process, including establishment of goals and objectives, annual work plans and outcomes.
• Collaborates and coordinates program activities with other program staff, including the Center Director/Program Directors, to provide continuity in service delivery.
  
  
  

Staff Supervision

• Assists the Program Director of Employment Services in providing leadership and direction for team.
• Monitors activities of staff to ensure all quality standards are meet.
• Confers with designated staff to resolve clinical and programmatic issues.
• Supervises designated program staff in accordance with the Agency’s policies and applicable labor laws; plans, assigns, and directs work; appraises performance; interviews and recommends hiring of applicants; trains staff; rewards and disciplines employees; addresses complaints and resolves problems; documents disciplinary discussions and actions.
• Assists the Program Director of Employment Services to identify staff training needs.
• Works with Program Director to establish individual staff performance plans with objectives that are measurable and outcome driven.
• Assigns work to subordinate staff; monitors progress of assignments and evaluates as appropriate; coaches staff in the development of their work plans, assigned duties, responsibilities, and scope of authority.
• Ensures subordinate staff meets licensing and other contractual standards.
• Ensures staff is trained and complies with Agency policies and procedures; develops higher levels of expertise in staff by encouraging further education, participation in seminars and providing learning opportunities within the programs.
  
  
  

Program Administration

• Coordinates program services with activities of county/state regulatory or other governmental agencies as appropriate including the Department of Rehabilitation.
• Serves as the primary point of contact for the Department of Rehabilitation liaison counselor. Collaborates with this liaison to ensure that members are referred to and receive services from the Department of Rehabilitation including authorization for Work Adjustment and Employment Preparation Services provided by Pacific Clinics. Also ensures that Department of Rehabilitation clients are referred to and receive services from Pacific Clinics when appropriate.
• Establishes and maintains network of linkages with community service and funding sources which may include LA County Department of Mental Health and the Department of Rehabilitation.
• Directly supervises designated program staff with a hands-on approach to all program activities to ensure member employment services needs are met.
• Reviews all administrative documentation to ensure accuracy and submission on time; gathers data and prepares required management reports.
• Reviews chart documentation and status reports prepared by staff to ensure legal, contractual and revenue generating reports meet or exceed required Agency and applicable regulatory agencies’ standards.
• Attends and participates in staff meetings to provide input towards program development and staff training.
• Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
• Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes including informing the Human Resources Department of employee leaves, work-related injuries and employee incidents.
• Reports to work on time and maintains reliable and regular attendance.
• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
• Performs other duties as assigned.
  
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Organizational Relationships/Interaction

Supervise employees and perform supervisor responsibilities in accordance with the Clinics’ policies, procedures and practices.

Initiate and maintain professional interactions and communication with Clinics’ employees and/or others.

Position works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.

Leadership

• Communication – Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division.
• Relationships and Attitude – Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.
• Attendance –Models good attendance by adhering to their regular work schedule and at times working additional or varied hours to accommodate workflow.
• Problem Solving – Ability to analyze problems and implement acceptable solutions.
• Confidentiality - Maintains the confidentiality of all business documents and correspondence
  
  
  

EDUCATION And/or EXPERIENCE/POSITION REQUIREMENTS

• A minimum of five (5) years experience working in a mental health setting and a general working knowledge of mental health resources in the community. Experience working specifically with the homeless is preferred.
• Ability to effectively present information and respond to program questions from staff, clients, family members, other agencies and the general community.
• Ability to communicate effectively promoting favorable interaction with key staff, coworkers and others.
• Ability to understand and analyze Clinics' budgetary information.
• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.
  
  
  

Physical Demands

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach and local business travel is required.

Site Specifics

A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his or her manager and/or supervisor.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.