Technology Program/Project Manager (Hybrid – 4 Days Onsite)

Location: Hybrid (onsite 4 days/week)

Contract through EOY

A leading technology organization is seeking a Senior Technical Project or Program Manager to join their Firmware Delivery team. The successful candidate will manage the delivery of software and hardware solutions across a wide range of router platforms, contributing to platform enhancement, feature delivery, ongoing maintenance, and release management.

This role is hands-on and delivery-focused. Candidates must have strong SDLC experience (from requirements through deployment), be proactive, adaptable, and capable of working through technical and interpersonal challenges.

Key Responsibilities:

• Manage the end-to-end delivery of technical features across platform, feature, maintenance (BAU), and release management streams.
• Serve as the liaison between development, QA, deployment, product teams, and external vendors.
• Own planning, execution, issue tracking, risk management, and communication across multiple router firmware projects.
• Write, manage, and track requirements (TRDs/PRDs), ensuring all are documented in JIRA and communicated to relevant stakeholders.
• Support sprint planning, feature releases, and ongoing coordination between internal and external teams.
• Provide concise and accurate status updates to technical and non-technical stakeholders.
• Troubleshoot gaps in process and communication; implement improvements with urgency and ownership.

Required Qualifications:

• 5–10+ years of experience in technical project/program management roles.
• Proven ability to manage projects through the full SDLC, from gathering requirements through delivery and deployment.
• Experience delivering software or firmware (not just infrastructure or upgrades).
• Familiarity with JIRA and working knowledge of SQL or JQL is a plus.
• Ability to drive clarity when dealing with incomplete requirements or unresponsive stakeholders.
• Strong written and verbal communication skills across all levels of the organization.
• Comfortable managing process definition and documentation from scratch (e.g., TRDs, PRDs).
• Experience supporting the delivery of projects involving hardware such as routers is a strong plus.
• Must thrive in a fast-paced, high-ownership environment with minimal hand-holding.

Nice to Have:

• Previous experience with hardware product delivery (e.g., WiFi 6/6E/7 routers)
• Experience working with Scaled Agile or blended delivery environments
• Demonstrated ability to jump into ambiguous projects and move them forward from day one

Interview Process:

• Video screening
• Questions may include:
• • Your approach to resolving delivery challenges
• • How you stay current with delivery best practices
• • Specific examples of SDLC ownership
• • Experience managing hardware/software product delivery