Location: Denton, TX

Program Manager- Aerospace

The Customer Program Manager acts as a liaison between customers and internal teams, ensuring successful program execution and customer satisfaction. They manage multiple programs simultaneously, track progress, and address issues, all while aligning with company goals and customer needs. Key responsibilities include customer advocacy, communication, problem-solving, and project management.

Manage Daily Functions Of Program Compliance

• Ensure timely and strategic responses to customer inquiries
• Develop and maintain program/project plans and key metrics
• Track RFQ status and timelines.
• Coordinate with customer service group on status of order and any potential impact to orders/deliveries
• Identify risks to customer schedules, development timelines and effectively communicate
• Prioritize critical tasks to ensure compliance to program requirements/deadlines
• Communicate strategic actions ns to customers in an effort to meet program requirements
  
  

Manage Client Success for Program Customers

• Help foster and build strategic relationships with Program Customers and help sales radiate and elevate within the account
• Primary contact for all customer for all strategic r Continuous Improvement, Specifications, and New Product Introduction
• Program Manager focused on launch and space programs
• Coordinate all client success activities and act as primary liaison with Strategic Account Manager and operations teams
• Support Strategic Account Manager with business capture and new product introduction (NPI)activities needed to drive new business opportunities
• Act as primary Operations contact for program activities, working with the SAM to lead program review sessions with customers to discuss cost, continuous improvement, development projects, schedule, and performance.
• Drive internal and external clarity with Strategic Account Manager (SAM) using Communication and NPI transition matrixes
• Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications.
• Coordinate the completion of proposals, business plans, specifications, operating budgets and financial conditions of contract.
• Participate in the negotiation of initial contracts
• Responsible for negotiating and communicating contract changes
• Communicate and coordinate information relating to qualification trials
• Assist with key sales forecast activities
• Performs any other function or responsibility as assigned.
  
  

REQUIRED Qualifications/Skills

• Bachelor’s Degree in related field (technical, operations or supply chain discipline) or an equivalent combination of education and experience as a customer care or sales professional
• Minimum of 5 years in an Operations or Sales role supporting major customer programs
• Excellent customer relationship skills
• Supervisory and Leadership skills
• Excellent communication and organizational skills
• Computer skills including Microsoft Office, ERP, SFDC, Web Sales Forecast and Sales Reporting
• US Person
  
  

Leadership Skills

PREFERRED Qualifications/Skills :

• Can adapt to dynamic and challenging situations
• Able to engage employees at every level during change
• Reflect a behavior that reflect a bias for action
• Business Acumen & Financial Responsibility
• Proficiency in handling multiple concurrent deliverables and projects
• This position has significant contact with clients, suppliers, and community members
• Travel (10-25%) for customer meetings, and corporate events
  
  

To conform to U.S. Government aerospace and defense technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.