Job Title: Program Manager Reports To: Program Director

Job Summary

The Program Manager, under the guidance of the Program Director, oversees the delivery

of services and support for individuals in a residential setting. This role ensures program

quality, compliance, and the development of Direct Support Professionals (DSPs).

Responsibilities And Major Duties

Client Services & Program Implementation:

Deliver high-quality Homemaker Personal Care (HPC) services as assigned.

Manage all aspects of service implementation in accordance with Individual Service

Plans (ISPs), ensuring compliance with Ohio Department of Developmental

Disabilities (ODDD) regulations.

Coordinate and utilize various resources to meet client needs, reflecting them in the

ISP.

Maintain confidentiality and update sensitive information as required.

Staff & Program Management

Provide supervision, support, and training for DSPs.

Assist with scheduling coverage for open shifts and provide direct support when

needed.

Conduct staff meetings, oversee documentation, and ensure compliance with

agency policies.

Maintain and update program documentation, including binders, medication logs,

and audits.

Oversee Quality Assurance (QA), audits, and program reviews while managing

reporting and documentation processes.

Client Support & Home Management

이 Schedule and accompany clients to medical appointments.

Develop meal plans, shopping lists, and complete necessary errands.

Ensure program environments remain safe, clean, and well-maintained, including

the upkeep of home and program vehicles.

Build and maintain strong relationships with clients, families, guardians, SSA staff,

and coworkers.

Administrative & Fiscal Responsibilities

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Oversee financial processes including monthly receipt allocations.

and managing client budgets.

Supervise and document employee performance, ensuring compliance with agency

standards.

Manage medication administration, oversee documentation in Quick Mar, and

coordinate prescription orders with pharmacies.

Serve as the primary point of contact for staff or client concerns, escalating issues

as needed.

Availability & Compliance

Respond to emails and phone calls promptly, including after-hours availability as

required.

Ensure compliance with agency personnel policies, operational procedures, and

regulatory standards.

Adapt to evolving duties and responsibilities as assigned.

Education

POSITION QUALIFICATIONS:

High school diploma or GED equivalent required.

Strong reading, writing, and oral communication skills.

Basic math skills and computer literacу.

Experience

Background in social services, healthcare, or management preferred.

Physical Requirements

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Ability to engage in physical activities such as lifting (minimum of 30 lbs.), standing,

walking, bending, and reaching.

Other Requirements

• Valid driver's license with an insured and good driving record (4 points or less).