Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Program Manager - Customer Success What does a successful Customer Success Program Manager do at Fiserv? At Fiserv, we don't just process data; we unlock its potential to drive innovation and growth. With over 35 billion financial transactions annually-25,000 transactions per second across 6 million merchants-we engage with nearly every American household, generating valuable data to serve our customers and markets. Our Data Commerce Solutions team harnesses this scale to create impactful products and insights. From detecting fraud and analyzing economic trends to empowering small businesses with customer insights, we drive meaningful change across the business landscape. As a Customer Success Program Manager you will focus on client implementation and relationships, executing existing processes as well as developing new ones to solve complex implementations and problems. You will ensure customer satisfaction, and support the testing and operational processes necessary for a seamless go-live experience. You have strong project management skills and are experienced managing a cross-functional programs across various product and customer types. What you will do: * Oversee the complete operations lifecycle, including the implementation of products across all Data Commerce Solutions verticals. * Conduct thorough needs evaluations with clients to understand their environment and set realistic expectations. * Manage the complexities of implementations, ensuring 100% efficiency and meeting all client requirements. * Proactively manage and mitigate reputational risks while maintaining Fiserv's esteemed reputation. * Work closely with the technology team to ensure all configurations and testing are completed successfully. * Coordinate with stakeholders to manage all aspects of implementation, testing, and go-live processes. * Develop detailed project plans, including configuration setup, testing schedules, and go-live activities. * Implement strict testing discipline, ensuring transparency and adherence to schedules and protocols. What you will need to have: * Bachelor's degree in business, Information Technology, Computer Science, or a related field. * 10+ years in project management and or customer operations with a proven-track record of solving complex implementation problems. * Experience working with APICloud Data Sharing, Data integration and data delivery. * Proficient communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders. What would be great to have: * Experience in fraud detection, financial services, consumer transactions, or consumer payment systems. * Capable of thriving in a fast-paced, dynamic environment with a high level of adaptability and resilience. Important info about this role: * We're better together. This role is fully on-site. * To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future. #LI-ME1 This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: * Apply using your legal name * Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Apply Now #FiservProud Corporate Social Responsibility Global Leadership Unique Suite of Solutions Benefits * Medical, Vision and Dental Benefits Comprehensive benefit plans to suit your unique needs * Fuel Your Life Wellness Program Resources to elevate your well-being * 401k, Employee Stock Purchase Plans and Incentives & Bonuses When Fiserv performs well, so does your financial health * Employee Resource Groups Celebrating inclusion in the workplace * Paid Time Away Providing the time off to manage personal needs