Department University Housing Responsibilities Conduct Case Management: Manage and maintain all records associated with residential student conduct process; provide continuous support and coaching to University Housing staff members engaged in adjudicating residential student conduct matters; work closely with the Assistant Director for Conduct & Care to manage all aspects of the conduct software system; coordinate with the conduct software system provider and institutional technology support on upgrades and maintenance of the system; conduct routine audits of conduct case files and electronic records. Conduct Training and Outreach: Coordinate and implement training and ongoing development for conduct hearing officers and residential conduct board; review and update conduct training manual and presentations; oversee the recruitment process of student conduct board members; provide recognition for residential conduct board members; develop and implement strategies to educate residential students on rights and responsibilities related to Student Conduct Code and Guide to Residence Living. Provide supervision and guidance to a summer ACHUO-I Intern or FSU graduate interns. Provide feedback to hearing officers related to their student case management. Conduct Hearing Officer: Serve as a conduct hearing officer to adjudicate violations of the Student Conduct Code and/or Guide to Residence Living; complete and communicate hearing outcomes to residential students; track and record completion of assigned outcomes; serve as designee to provide residential conduct board recommendations and/or serve as appellate hearing officer, when needed. Student Care - Assist with the identification of students of concern. Ensure notification of appropriate campus partners and supervisors related to significant student situations including but not limited to mental health concerns, alcohol or drug overuse, suicidal ideation, and Title IX incidents. Collaborate with departmental and campus partners on student support initiatives. Qualifications Master's degree in higher education administration, student personnel, counseling or related field. Full-time or graduate housing/residence life experience in college/university setting required. Preferred Qualifications Ability to demonstrate effective customer service skills. Ability to adhere to ethical business practices and promote ethical behavior. Ability to communicate effectively verbally and in writing. Ability to effectively train and direct the work of others. Ability to establish and maintain effective working relationships. Ability to maintain and improve personal and team effectiveness, and foster change and creativity. Ability to prioritize, organize, and perform multiple work assignments simultaneously. Ability to utilize problem solving skills. Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices. Knowledge of applicable computer applications and basic computer functions. Other Information This position is being advertised as Open Until Filled. University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Considerations This is an A&P position. This position requires successful completion of a criminal history background check. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.