Role : Payment Engagement Manager

• Delivery leads/Program managed large payment transformation program (Preferably around any COTS payment engine like Dovetail, PEP+, FIS OPD, Finastra GPP, Volante Volpay etc.) or large cash management or treasury transformation program.
• Must be aware of domain topics around high value (SWIFT, RTGS) and Low value/RTP payment processing transformation program and/or large Cash Management, Liquidity management, Fraud management, Treasury topic
• Manages the technical/IT portion of the implementation program overall from a Capgemini standpoint and works in conjunction with the client Delivery leads/Project Managers and Technical Teams
• Responsible for delivery of the technical portion of the program; quality of the delivery approach and ensures teams are aligned on methodology. Ensures E2E alignment across the work streams
• Coordinates and communicates with the offshore engagement lead and team for completion of work
• Oversees and manages the day-to-day activities of the Capgemini technical team members
• Provides technical direction, vision, insight and decisions on a day-to-day basis.
• Responsible for development and refinement of the implementation plan for alignment to overall program roadmap and technical decisions
• Develops and assesses release strategy alternatives, quick wins, and considerations. Documents risks and benefits.
• For complex multi stream decisions monitors alignment/implications to guiding principles and benefit realization
• Works side-by-side with the IT Delivery Leads, Architecture and Technical Teams to ensure delivery of the overall technical solution with focus on the payments implementation
• Provides IT solutions and services such as data conversion, reporting and integration strategies
• Provides advice to the client leadership team around payments implementation and business transformation leading practices
• Provides advice to the IT Delivery Leads, Architecture, and technical teams about best practices in software delivery using the Capgemini methodology. Mentors the team on industry best practices for successful payment implementation.
• Responsible for weekly status reports, governance report content and KPIs/metrics
• Provides implementation insight from a Payment viewpoint, including estimates, plan, tasks, deliverables, and key milestones
• Reviews and validates Capgemini artifacts, documents, and templates and works with teams to oversee Capgemini deliverables and sign offs
• Monitors conformance to "out of the box" and highlights potential issues/risks
• Other key responsibilities include:
• Relationship Building: Foster trust and rapport with key client stakeholders, becoming their trusted advisor and advocate.
• Onboarding and Implementation: Guide clients through seamless onboarding, develop personalized implementation plans, and ensure successful product adoption.
• Customer Advocacy: Proactively address client concerns, gather feedback, and advocate for their needs within the company.
• Value Demonstration: Showcase product value through data-driven insights, demonstrating ROI and business impact.
• Retention and Growth: Drive customer retention, secure renewals, and identify opportunities for upselling or cross-selling.
• Data Analysis: Leverage analytics to track product usage, identify trends, and optimize customer engagement.
• Collaboration: Partner with cross-functional teams to deliver a unified and exceptional customer experience.
• Communication: Maintain clear and proactive communication with clients, ensuring alignment and addressing any issues promptly."

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Salary Transparency Disclaimer

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $160000 to $170000/yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.