At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of Duke Healthâ€s four hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care. Duke Raleigh Campus Cancer Center Administration seeks to hire a Program Manager who will embrace our mission of Advancing Health Together. The Quality and Regulatory Program Manager will play a critical role in supporting the development, implementation, and management of quality systems and regulatory compliance programs in alignment with the Duke Cancer Institute. This role will involve collaboration with clinical, operational, and administrative teams to improve patient safety outcomes and enhance the quality of care across all cancer program services. The Quality and Regulatory Manager will contribute to program planning, data analysis, and the development of quality improvement strategies to ensure the highest standards of patient care and regulatory compliance. This role will also be responsible for process improvement initiatives across both clinical and operational workflows; analyzing current business processes, identifying areas for improvement, and implementing strategies to enhance efficiency, reduce costs, and improve overall performance. Responsibilities: * Assist in the planning, execution, and monitoring of quality improvement (QI) projects focused on patient safety and quality of care. * Support the development of safety protocols and procedures, ensuring alignment with institutional goals and regulatory standards. * Collect, analyze, and interpret data related to quality and safety, including adverse events, patient feedback, nursing sensitive indicators, and clinical outcomes. * Maintain up-to-date knowledge of quality and safety standards relevant to oncology care, including those from accrediting bodies like The Joint Commission and Commission on Cancer Certification Program. * Provide support for staff education initiatives, including training on quality improvement methods and patient safety protocols. * Act as a liaison between departments to facilitate communication and coordination for quality and safety initiatives. * Work collaboratively with providers, staff, administrators, educators, and organizational resources to identify, analyze, and address barriers to quality patient care. * Develop and recommend process improvement strategies aligned with organizational goals. * Lead pilot tests and monitor outcomes to ensure successful implementation. Minimum Experience Job Requirements: * Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required. * Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience. Job Skill Requirements: * Effective written and verbal communication skills * Ability to communicate with customers/staff with diverse educational backgrounds * Analysis of data and processes for opportunities for improvement * Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization * Knowledge of accreditation standards and regulations related to health care * Attention to detail and accuracy * Computer literacy Minimum Education/Training Job Requirements * Bachelor's degree in a business or health-related field is required. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh