Program Manager, Business Administration Department: Business Location: College-Wide Reports To: Associate Dean Business & Legal Professions Recruitment Type: External/Internal Requisition ID: req6069 Employment Type: Administration and Professionals Union Position: Non-Union Work Schedule: 8:30am - 5:00pm M-F Number of Openings: 1 Job Description: SUMMARY Oversees and manages the organization, administration, periodic review, planning, development, and general effectiveness of the business administration programs within the School of Business, Legal Professions & Hospitality. Utilizes a case management approach to support students throughout their academic journey, promote student success, and support the mission and values of the College. Collaborates with associate deans, faculty, staff, and internal/external stakeholders to ensure students receive comprehensive support to achieve their educational goals. ESSENTIAL FUNCTIONS * Supports the Associate Deans in the management of the AA Business degree and all AAB degrees * Serves as a liaison between the College and external constituents * Collaborates with the Tri-C Career Center Employer Relations team to provide experiential learning opportunities for students * Provides individualized guidance and support utilizing a case management approach, addresses academic, personal, and administrative needs of AA Business and AAB students in the School of Business, Legal Professions and Hospitality * Mentors students, tracks progress and connects students to support services as needed to ensure students are entering and progressing within their respective programs, attaining program completion and certification * Compiles and analyzes data related to student outcomes, program enrollment, and retention rates for the School of Business, Legal Professions and Hospitality * Prepares reports for institutional stakeholders and uses data insights to inform decision-making and improve program recruiting effectiveness, increase retention and overall success of Business students within the School Coordinates the development of curriculum and revisions with faculty * Coordinates the Business Advisory Committee * Provides input for outcomes assessment and program objectives * Develops and maintains effective communication with prospective applicants, students, graduates, faculty, instructors, program alums, and the community * Serves as a liaison between the School of Business, the College, and other campus departments to ensure effective communication among departments * Collaborates with Enrollment Management on program admission and enrollment activities * Supports the development of strategic offerings/initiatives, related policies and procedures, recruitment strategies, and program promotion in collaboration with college and community stakeholders * Develops and maintains program websites and student resources * Collaborates with internal departments to provide services supporting student learning and engagement * Oversees program effectiveness and student satisfaction using an assessment plan and assists with program review * Performs other duties as assigned. REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING * Bachelor's degree in a business discipline. * Minimum of five years of experience in business, industry, and/or academic program management. * Demonstrated experience supervising, planning, assigning, scheduling, and ensuring the quality of the work of others. * Demonstrated experience effectively making decisions that have significant implications on the management and operations within a department. * Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area's budget. * Demonstrated effectiveness in dynamic and abstract problem-solving situations. KNOWLEDGE, SKILLS, AND ABILITIES * Possess comprehensive knowledge of Business Administration theories, concepts, and practices. * Knowledge of curriculum development, academic policies, and higher education regulations. * Strong interpersonal and communication skills with the ability to interact effectively with diverse student populations, faculty, and staff. * Proficiency in data analysis and reporting using student information systems. * Understanding current transfer and industry trends, practices, and workforce needs. * Strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint. * Knowledge of Learning Management Systems and online learning programs. * Ability to independently set goals and determine the best course of action to achieve desired results. * Demonstrated ability to make data-driven decisions. * Advanced project management skills. * Strong organizational, time-management, and results-oriented skills. * Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork. * Ability to confidentially and discreetly handle sensitive subject matters. * Ability to collaborate, negotiate, and resolve conflicts. * Ability to develop and maintain relationships with key contacts to enhance workflow and quality. * Sensitivity to appropriately respond to the needs of a diverse population. COMPETENCIES CRITICAL COMPETENCIES * Adaptability * Communication * Collaboration VERY IMPORTANT COMPETENCIES * Continuous Improvement * Service Focus IMPORTANT COMPETENCIES * Time Utilization * Quality of Work PREFERRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING * MBA Degree * Experience working with Brightspace D2L (LMS) and Banner (SIS) * Experience working in a community college * Teaching experience at the college level PHYSICAL DEMANDS/WORKING CONDITIONS (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * The work is performed in a normal, professional office environment. * The work area is adequately lighted, heated and ventilated. * Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc. * Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite Target Starting Salary Range: $60,000 to $65,000 The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s). Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen. Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.