Aware is a global leader in biometrics software products, solutions, and services. We are looking for a driven and results-oriented Program Manager to lead the delivery of mission-critical, customer-facing programs across the globe.

The Program Manager is a strategic, client-facing leader responsible for the successful planning, execution, and ongoing operations of complex software deployments. You’ll lead cross-functional teams, own program-level deliverable KPIs , and serve as the primary liaison between Aware and its clients for project delivery—ensuring delivery meets contractual terms, exceeds expectations, and drives measurable outcomes.

Essential Job Functions

• Own end-to-end delivery of client programs—managing scope, timeline, and budget in alignment with contract terms.
• Serve as the primary point of contact for clients through deployment process, building trusted relationships through transparency, accountability, and partnership.
• Lead internal and subcontractor teams, driving cross-functional coordination and delivery excellence. These teams include engineering, customer success, product and sales team members.
• Translate client needs into actionable plans; negotiate win-win outcomes to manage expectations and resolve issues.
• Ensure high levels of client satisfaction and retention through continuous engagement and communication with both the customer and Aware Customer Success Manager
• Drive internal reporting, including financial performance, resource planning, and program health.
• Collaborate with Sales, Customer Success, Legal, Product and Engineering on contracts, and change management.
• Lead risk mitigation and issue escalation strategies to ensure timely resolution.
• Guide agile development teams through requirements, design, development, testing, and delivery.

Note: In addition to Essential Functions, the candidate also performs similar work-related duties as assigned.

Qualifications and Experience

•  Bachelor’s degree in technical discipline required.
• Regular travel should be expected with this position (up to 50%).
• 5+ years of experience in program or project management, preferably in software, SaaS, or identity-related fields.
• Proven success managing complex, customer-facing technology programs, ideally with global or government clients.
• Familiarity with biometrics, identity management, digital security, or large-scale IT systems is a plus.
• Success being the ‘quarterback’ of internal teams deploying large customer projects over 1-3 months.
• Proficient in Microsoft Office Suite, Visio, MS Project, and program KPI tracking.
• Exceptional leadership, communication, and organizational skills.
• Ability to operate independently and thrive in a fast-paced, matrixed environment

Aware is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.