About the Role
We are looking for a Senior Program Analyst to serve as a critical enabler of operational
execution within our Product and Technology organization. This is a high-impact individual
contributor role, designed for someone who thrives at the intersection of business metrics,
operations, program management, product thinking, and engineering awareness.
You will be responsible for ensuring that the roadmap delivery and operational KPIs across
product and tech stay on track. If something slips — whether it’s a service SLA, availability
drop, release delay, or customer-impacting issue — you’re the first one to flag it, assess the
risk, ensure action and take it to closure .
Key Responsibilities
● Metrics Guardian:
Monitor key product and tech KPIs — like uptime, availability, CX SLAs, payment
failures, feature usage, search conversion, etc. — and flag deviations.
● Program Execution Tracker:
Work closely with engineering managers, product managers, and PgMs to track
roadmap progress, flag risks, and ensure timely delivery of critical initiatives.
● Escalation Management:
Ensure that any slippage in delivery, backlog in resolution, or metric deterioration is
highlighted with the right urgency and actioned by the right owners.
● Ops & Delivery Reviews:
Institutionalize weekly and monthly execution reviews. Lead the preparation of delivery
dashboards, red/amber/green health reports, and risk summaries.
● Cross-functional Closure Driver:
Follow up across teams and ensure all open action items — across tech, product, and
business — are being driven to closure with discipline.
● Product; Tech-Aware Thinking:
While not a tech/product owner yourself, you must understand the life cycle of feature
builds, tech debt, infra projects, and cross-functional dependencies well enough to
assess risks and unblock.
What We are Looking For
● 12–15 years of relevant experience in a product/tech-centric environment (e.g., e-
commerce, SaaS, platform companies).
● Strong program management foundation: working backward from goals, managing
escalations, and tracking multiple initiatives in parallel.
● Excellent analytical mindset: familiar with basic data tools and comfortable interpreting
dashboards and metrics.
● Strong stakeholder management and influencing ability across levels, especially in
cross-functional setups.
● Comfortable with structured documentation and driving crisp, action-oriented
meetings.
● Basic understanding of SDLC, product feature delivery, and platform/infra scale-ups.
Why This Role is Unique
● You will work closely with senior engineering and product leaders and influence how
BigBasket executes at scale.
● You’ll help build discipline into execution without needing large process overheads.
● You’ll act as a chief-of-staff-like operator for product and tech, helping unlock speed,
accountability, and ownership.
● Your contribution will directly impact delivery velocity and operational stability — the
backbone of our business outcomes.