Program Manager

Job Description

AGENCY SUMMARY: Building Futures is an Alameda County leader providing a safety net of services to help individuals and families rebuild safe and stable lives after homelessness and family violence. At Building Futures, we believe everyone deserves a safe place to call home. The agency has served as an Alameda County leader for 37 years, with a range of services to help individuals and families build safe and stable lives free from homelessness and family violence. Our employees bring dedication, heart, and respect for those we serve, in a dynamic and supportive work environment. Set to open in June 2025, Estuary I provides 44 units of Permanent Supportive Housing (PSH) in Alameda. Chronically homeless disabled residents with complex needs will receive housing and support services including on-site engagement, case management, mental health and linkages to healthcare, and community building activities. The property is owned by the Alameda Housing Authority, with services provided by Building Futures.

POSITION SUMMARY: The Program Manager/Case Manager will play a pivotal role in the successful operation of Estuary I, a 44-unit Permanent Supportive Housing (PSH) program in Alameda, CA. This position is responsible for overseeing the delivery of comprehensive support services to chronically homeless disabled residents, ensuring they receive the necessary resources to build safe and stable lives. This position is also responsible for assessing client needs, developing personalized case plans, and facilitating access to community resources. They will work collaboratively with clients to empower them toward sustainable housing solutions and improved well-being. This is a full-time on-site position and will be primarily located at Estuary I site at 510 Mosely Avenue, Alameda. The Program Manager/Case Manager will supervise 2-4 positions, oversee the program, and serve as primary contact for property management.

ESSENTIAL DUTIES:

• Oversee the Estuary I Permanent Supportive Housing Program, ensuring that objectives are met within the timeframe established.
• Provide oversight of all intakes and individualized needs assessments for program participants.
• Oversee participant-related data tracking systems, including case notes and database.
• Support the client in their progress/regress and keep them focused on meeting their goals, focused on client strengths.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Collaborate with property management in creating an environment that fosters a sense of ownership for program participants and builds community.
• Develop collaborative relationships with other local service providers and community agencies. Maintain a positive relationship with the surrounding neighborhood.
• Develop creative ways to engage clients; keep records of the effectiveness of each success.
• Develop a risk management plan and crisis planning tool for staff to implement.
• Prepare and gather statistics and information for grants and board meetings.
• Oversee resident programs and, with relevant staff and volunteers, continue to develop innovative approaches to meeting the needs of program participants.

QUALIFICATIONS & COMPETENCIES:

• Master’s degree in social work or equivalent with a minimum of two (2) years post graduate experience.
• May be replaced by bachelor’s degree in social work or equivalent with a minimum of four (4) years post college experience.
• Two years of management/supervisor experience.
• Administration experience in case management and program planning; preference given to those with experience working with homeless populations.
• Knowledge of the HMIS or other homeless population tracking systems.
• Knowledge of resources for homeless and other underserved populations in Alameda County.
• Supports the goals, philosophy and values of Building Futures with Women and Children.
• Maintains professional standards of confidentiality.
• Represents Building Futures at meetings with property management, funders, and other partners.
• Participates in on call staff rotations.
• Completes referrals for residents applying to outside agencies for housing and assistance.
• Ability to interact with staff, residents, volunteers, and community professionals in a professional, positive manner.
• Excellent critical thinking skills and analytical ability.

PHYSICAL REQUIREMENTS & WORKING:

The work environment and physical demands described are representative of those required by employees to perform the essential functions of this job with or without reasonable accommodation.

• Ability to work at a desk or computer workstation.
• Ability to perform repetitive office tasks.
• Ability to review a wide variety of materials in electronic or hard copy form.
• Sufficient manual dexterity to enable the employee to operate a personal computer, phone, and related equipment.
• Must be able to lift 25 pounds.

COMPENSATION:

Building Futures offers competitive salary based on experience and skills of employees. Additionally, the agency provides a comprehensive benefits package that includes medical, dental, vision, employee self-managed 403b retirement benefits, ancillary benefits, access to Flexible Spending Accounts, and generous leave benefits.

EQUAL EMPLOYMENT OPPORTUNITY:

Building Futures is an equal opportunity employer. Our commitment to equal opportunity extends to the employment relationship and all areas of personnel activity such as recruitment, selection, hiring, placement, job assignment, supervision, training, promotions, transfers, compensation, benefits, employee activities, educational opportunities, and access to facilities and programs. Building Futures’ policy prohibits discrimination based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, domestic partnership status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Building Futures also prohibits discrimination based on the perception that anyone is of a protected class or is associated with a person who is perceived as being part of a protected class. All such discrimination is unlawful.