Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• 401(k) matching
• Training & development
• Tuition assistance
• Vision insurance
  
  
  

Program Director

Full Time

Location: Pittsfield, MA

Position: Full-time

Schedule: Monday-Friday, 9a-5p

Salary: $60,000 - $65,000/year

Position Summary:

ServiceNet is seeking a dynamic Program Director to lead our Individual Shelter in Pittsfield, MA. The Director will oversee case management services for individuals, many of whom are experiencing homelessness, ensuring they receive the support and resources they need. This exciting new role offers the opportunity to build and lead a team, collaborate with community partners, and drive impactful outcomes for clients.

Key Responsibilities:

• Oversee Program Operations: Manage the daily operations of the shelter, including program development, policy implementation, and ensuring compliance with all regulatory requirements and funder obligations.
• Caseload Management: Build and maintain the minimum required caseload of participants while overseeing case management services such as needs assessments, goal-setting, referrals to community resources, and crisis intervention.
• Staff Supervision: Recruit, hire, train, and supervise a team of outreach staff, providing ongoing support and resources. Develop onboarding materials and lead the hiring of the first case worker once the director's caseload is established.
• Participant Support: Ensure participants receive comprehensive case management services, including direct engagement, crisis response, and personalized support plans, utilizing systems like Clarity and eHana for documentation and reporting.
• Community Engagement: Work with the Director of Operations and the Senior Director of Shelter & Housing to establish partnerships with community organizations, government agencies, and local businesses to enhance support services and resources available to clients.
• Crisis Management: Design and implement a 24-hour on-call system to respond to client crises and support staff in emergency situations.
• Program Evaluation: Regularly monitor program outcomes, track performance metrics, and implement improvements to ensure the program’s success and sustainability.
  
  
  

Qualifications:

• LMHC or LCSW preferred.
• Experience in operations management and team supervision preferred.
• Strong understanding of homelessness, poverty, and social justice issues.
• Excellent communication and conflict resolution skills.
• Flexibility with scheduling, including some on-call duties.
  
  
  

Benefits:

• Paid orientation and trainings.
• Generous time-off package.
• Comprehensive health and dental insurance plans.
• 403(B)-retirement plan, with employer matching.
• Long-term disability benefits; paid life insurance.
• Advancement opportunities; tuition assistance; and several more benefit options.
  
  
  

Want to learn more about ServiceNet?

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.